Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

My printer 360 will not print can you please help. it is…

My printer 360 will...

My printer 360 will not print can you please help . it is connented to wifi

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

Wifi

Technician's Assistant: When did you last update the printer driver software?

It is not my printer I am a guest as my daughters house and trying to figure out what is going on I replaced the ick with 240XL and 241 XL, It does however copy

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Nope that is about it

Show More
Show Less
Ask Your Own Printers Question
Answered in 1 minute by:
3/13/2018
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,274
Experience: Printer and scanner problem resolver for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

What exactly happens when you try to print?

Please let me know

Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,274
Experience: Printer and scanner problem resolver for over 15 years
Verified
Richard and 87 other Printers Specialists are ready to help you
Ask your own question now
Customer reply replied 4 months ago
it just says printer error - I replaced the ink 240 to 240 XL and 241 to 251 XL
When I try to print it says printer error but no specifics
Customer reply replied 4 months ago
It is connected to wifi
Customer reply replied 4 months ago
the ink in 241 to 241 XL
Customer reply replied 4 months ago
not to 251
Customer reply replied 4 months ago
I am trying to print email

Thank you

Please note, these instructions are done on a computer

If you are on a windows computer, Click this link

download.teamviewer.com/download/TeamViewerQS.exe

Else for a Mac computer, Click this link

download.teamviewer.com/download/TeamViewerQS.dmg

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Ask Your Own Printers Question
Customer reply replied 4 months ago
However I cannot print any
Customer reply replied 4 months ago
I lost the numbers and ID did not know where to put them for you to pick up
Customer reply replied 4 months ago
can you send again

You put them here please in your message to me here

Ask Your Own Printers Question
Customer reply replied 4 months ago
Okay will you send again please

Thank you

Please note, these instructions are done on a computer

If you are on a windows computer, Click this link

download.teamviewer.com/download/TeamViewerQS.exe

Else for a Mac computer, Click this link

download.teamviewer.com/download/TeamViewerQS.dmg

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Ask Your Own Printers Question
Customer reply replied 4 months ago
nothing is happening what am I doing incorrectly
Customer reply replied 4 months ago
it has downloaded but no ID number can you help me.
Customer reply replied 4 months ago
Please send again
Customer reply replied 4 months ago
701(###) ###-####
Customer reply replied 4 months ago
are you there
Suhasini Velu
Category: Printers
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer.

I'll be taking care of the issue from here.

Kindly mention the model number of your printer.

Ask Your Own Printers Question
Customer reply replied 4 months ago
360 cannon

Thank you.How about the computer you have is that Windows?

Ask Your Own Printers Question
Customer reply replied 4 months ago
can you access to see what is wrong with the link to computer and printer

http://www.justanswer.com/remotedesktop/join.aspx?Session=13c89768-9cb0-4b52-9207-50e332dbaa92

Please click on the above link on your Windows computer and a file named Elsinore.Screenconnect would be downloaded.
Double click on the downloaded file to enable remote access on your computer.Let me know if you have any difficulties in doing this.
If you are not able to see the downloads, press control key and J together at the same time and you will find the downloads folder of your browser.

Ask Your Own Printers Question

Sure, we are about to do that.

Ask Your Own Printers Question

Hi seems the remote was having some issues and it ended.

Can you restart your computer for me please.

Ask Your Own Printers Question
Customer reply replied 4 months ago
Turn off completely?
Customer reply replied 4 months ago
It is turned off

Let me know after the reboot I will generate a new session for you.

Yes turn it off and turn it back on.

You can get back to this page by pressing Ctrl+H when you open your browser.

Ask Your Own Printers Question

And I'll be back within a few minutes.

Ask Your Own Printers Question
Customer reply replied 4 months ago
It’s back to Canon page
Customer reply replied 4 months ago
Are you there

Please wait.

I have updates running on my computer unfortunately I'll be back in 30 minutes.

Sorry.

Ask Your Own Printers Question
Customer reply replied 4 months ago
Okay

Hi am back.

Ask Your Own Printers Question

http://www.justanswer.com/remotedesktop/join.aspx?Session=2194d83c-32ba-4fd1-bb8e-4649f7151f27

Please click on the above link on your Windows computer and a file named Elsinore.Screenconnect would be downloaded.
Double click on the downloaded file to enable remote access on your computer.Let me know if you have any difficulties in doing this.
If you are not able to see the downloads, press control key and J together at the same time and you will find the downloads folder of your browser.

Ask Your Own Printers Question
Customer reply replied 4 months ago
Are you there?

Yes, am here. But I didn't get the remote yet.

Can you check the above chat and download the link again.

Ask Your Own Printers Question
Customer reply replied 4 months ago
I ha e to type I. History gone
http://www.justanswer.com/remotedesktop/join.aspx?Session=2194d83c-32ba-4fd1-bb8e-4649f7151f27 Please click on the above link on your Windows computer and a file named Elsinore.Screenconnect would be downloaded.Double click on the downloaded file to enable remote access on your computer.Let me know if you have any difficulties in doing this.If you are not able to see the downloads, press control key and J together at the same time and you will find the downloads folder of your browser.
Ask Your Own Printers Question
Customer reply replied 4 months ago
Can you see it

No, I couldn't.

Can you go to the downloads folder and delete all the file name starting with Elsinore.

Ask Your Own Printers Question
Customer reply replied 4 months ago
I don’t see one

Press Control + J and check if you have any downloads such as Elsinore

Ask Your Own Printers Question
Customer reply replied 4 months ago
Done

If you see the Elsinore.Screenconnect delete the file.

Ask Your Own Printers Question

USE THIS NEW LINK PLEASE

http://www.justanswer.com/remotedesktop/join.aspx?Session=cf4a3cab-01fa-4707-a200-1e1be85327ef

Please click on the above link on your Windows computer and a file named Elsinore.Screenconnect would be downloaded.
Double click on the downloaded file to enable remote access on your computer.Let me know if you have any difficulties in doing this.
If you are not able to see the downloads, press control key and J together at the same time and you will find the downloads folder of your browser

Ask Your Own Printers Question
Customer reply replied 4 months ago
Completed
Customer reply replied 4 months ago
Can u see

Am so sorry. I haven't got the remote yet.

Can you try running that file again.

Ask Your Own Printers Question
Customer reply replied 4 months ago
How about now

Still the same. But that's okay.

Can you run the canon software on your computer and let me know if that helps.

Ask Your Own Printers Question
Customer reply replied 4 months ago
Should I choose my driver or Mx series

Your driver.

Ask Your Own Printers Question
Customer reply replied 4 months ago
Okay see the download

Please proceed with the download.

Ask Your Own Printers Question
Customer reply replied 4 months ago
Am doing
Customer reply replied 4 months ago
It tells me to hook up cable but it is WiFi

We have to temporarily use a USB cable.

Ask Your Own Printers Question
Customer reply replied 4 months ago
I did not have a canle��

Oh okay, can you tell me what comes up on the screen now.

Ask Your Own Printers Question
Customer reply replied 4 months ago
Optional drivers
Mx369

You can ignore the optional drivers.

Ask Your Own Printers Question
Customer reply replied 4 months ago
Can
We start over I do not have cable

Okay, we will start over.

Ask Your Own Printers Question
Customer reply replied 4 months ago
Just a second something happening
Customer reply replied 4 months ago
It’s searching for printer on network

Alright , will wait.

Ask Your Own Printers Question
Customer reply replied 4 months ago
Let’s try again

Okay let me know the update.

Ask Your Own Printers Question
Customer reply replied 4 months ago
Let’s start again :(

Okay, will try.

I appreciate that we are not giving up on the printer.

Ask Your Own Printers Question
Customer reply replied 4 months ago
Thx I am back to answer.com
Customer reply replied 4 months ago
I appreciate your patience

Than you.

Ask Your Own Printers Question

Thank you.

Ask Your Own Printers Question
Customer reply replied 4 months ago
What next

We could try running the software again or we definitely need the usb cable.

Ask Your Own Printers Question
Customer reply replied 4 months ago
Can we do without usb

It makes it highly difficult in this case.

Ask Your Own Printers Question
Customer reply replied 4 months ago
Ok thx I will see what I can do

Alright.

Keep me posted.

Ask Your Own Printers Question
Customer reply replied 4 months ago
Thx

You're Welcome.

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Richard Your Own Question
Richard
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,274
47,274 Satisfied Customers
Experience: Printer and scanner problem resolver for over 15 years

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I have replaced the printer cartridges (colour and
I have replaced the printer cartridges (colour and black&white) and cannot print or scan anything. The printer is a PIXMA MG4250 and for a while it had a flashing ***** *****ght which depicted a light… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
I've just purchased a fuji xerox P265dw and am trying to
Hi, i've just purchased a fuji xerox P265dw and am trying to install. I have downloaded the drivers and going through the setup. but once i select the wifi button on the printer to search for WLAN, it can't find it. … read more
Richard
Richard
Technician
IT Manager, Consultant
47,274 satisfied customers
Having problem installing wire lees printer. Wireless wifi
having problem installing wire lees printer JA: How are you connecting to your printer: wirelessly or by USB? Customer: wireless wifi connected JA: When did you last update the printer driver software… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
Its not printing, HP OFFICEJET PRO 6830 E-ALL-IN ONE, DELL,
its not printing JA: What's the make/model number of your printer? How old is it? Customer: HP OFFICEJET PRO 6830 E-ALL-IN ONE JA: What kind of computer are you printing from (Mac or PC)? What Operati… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
Gateway laptop print command results in a blank page. Called
Gateway laptop print command results in a blank page. Called HP tech support and we went through several diagnostics and replaced ink twice. Reinstalled drivers with the same result. So the printer se… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
24O XL PIXMA IN MY CANON MG2900 WON'T INSERT. DO I HAVE TO
24O XL PIXMA IN MY CANON MG2900 WON'T INSERT. DO I HAVE TO HAVE A 245? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
I recently bought a Acer computer Windows 10. I cannot be
I recently bought a Acer computer Windows 10. I cannot be the wireless computer to print from my wireless printer It is an HP Officejet wireless … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
Morning, I replaced my black ink with a compatible ink
Morning, I replaced my black ink with a compatible ink cartridge as I have done previously without any problems, but now I am getting double print over the original print. the message on the screen sa… read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
What is error 5200, mx452, the printer will not print on its
the printer will not print on its own as a simple printer dell comp windows 7 … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
My kodak easyshare 5500 will not print the black writing on
my kodak easyshare 5500 will not print the black writing on a webpage … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
I have a Brother HL-2240 laser printer which was working
Good evening, I have a Brother HL-2240 laser printer which was working just fine, but ever since my daughter used it last night to print out some papers for school, I haven't been able to print anythi… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I have canon computer MG3500. I bought ink combo pg-240XL
I have canon computer MG3500. I bought ink combo pg-240XL black and 241XL Color to replace the ink. That is the one Staples recommended, because that is in the box combo, but it did not work. The answ… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
My Lexmark X4850 was running fine 'til it ran out of black
My Lexmark X4850 was running fine 'til it ran out of black ink. I usually replace my cartridges with Lexmark ones. I usually use black #44. I saw that a Black 44 XL was available and figured it would … read more
WesPCDr
WesPCDr
Master\u0027s Degree
170 satisfied customers
My Lexmark T632 is constanrly giving me an error 241 check
My Lexmark T632 is constanrly giving me an error 241 check tray 1 message. I just replaced the rollers with a new maintenance kit and at times when it does print it is printing just fine. I can not fi… read more
Josh
Josh
Associate Degree
38 satisfied customers
Hi, I have just installed an old S750 Canon printer to my laptop.
Hi, I have just installed an old S750 Canon printer to my laptop. All went well...cleaned, aligned heads, printed alignment, etc, however, I am unable to get a document to print in black...coloured pa… read more
networkwiz
networkwiz
System Engineer
Master's Degree
443 satisfied customers
i have a canon mx870 set up as wifi printer for all 3 laptops
i have a canon mx870 set up as wifi printer for all 3 laptops to use in the house. When trying to print, it says it is printing, and then just sits in the queue - but wont print. Every now and then th… read more
networkwiz
networkwiz
System Engineer
Master's Degree
443 satisfied customers
i just changed from Verizon to Comcast and I cannot connect
i just changed from Verizon to Comcast and I cannot connect my WiFi Canon MP 495 to my network… read more
networkwiz
networkwiz
System Engineer
Master's Degree
443 satisfied customers
My 4050T laserjet printer is spewing out page after page of
My 4050T laserjet printer is spewing out page after page of almost blank pages (weird one line printing at top). It started to print a 14 page document but then about half-way through started printing… read more
networkwiz
networkwiz
System Engineer
Master's Degree
443 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x