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I can't get it to recognise my computer. EpsonXP442. I have…

I can't get it...

I can't get it to recognise my computer

Technician's Assistant: What's the brand and model of your printer?

EpsonXP442

Technician's Assistant: How long has this been going on with your printer?

I have only just bought it

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Not sure

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Answered in 3 minutes by:
3/13/2018
arsufi2002
arsufi2002, Technician
Category: Printers
Satisfied Customers: 1,771
Experience: Experience in all major branded printers
Verified

Hello and welcome to Justanswer.

My name is ***** ***** I am sorry to hear that you have this issue. I look forward to assist you today with your question and provide the best solution possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected.

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So you need to install the printer on the computer, right?

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Customer reply replied 4 months ago
it says it can't find computer

Where does it say? on the the keypad on the printer?

arsufi2002
arsufi2002, Technician
Category: Printers
Satisfied Customers: 1,771
Experience: Experience in all major branded printers
Verified
arsufi2002 and 87 other Printers Specialists are ready to help you
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Just give me a second while i get you the tool for the remote session

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Customer reply replied 4 months ago
ok

Thanks

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May i know the model of the computer you are trying to connect it to?

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Customer reply replied 4 months ago
I have

Can you give me the model no of your computer?

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Customer reply replied 4 months ago
OSX El CAPITAN 10.11.6
Customer reply replied 4 months ago
It says it can' find computer

Wait

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Please follow the instructions to start a remote session.

Click here to download and run secure remote tool.

Procedure:

1: Click the above link

2: On the next page,Click the green button which says "I Agree"

3: Click "Download"

4: Double click program to run after download

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Let me know if you have any issues in running the tool

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Customer reply replied 4 months ago
What is going on

Did you download the remote tool?

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Customer reply replied 4 months ago
What is going on it would not let me down load it as it was not safe

Its because it needs java to run.

Let me give you a different tool then.

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https://anydesk.com/platforms

Go to the above link and download the tool listed under Apple macOS.

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Once it is done downloading, open up the tool and let me know

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Customer reply replied 4 months ago
I never got any satis faction from you and so it was resolved by telstra so I expect my $55. to be to be put back on my card.
Thank you.

Call up our customer care at 1800-679-634 and they will help you out with the billing issues

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arsufi2002
arsufi2002
arsufi2002, Technician
Category: Printers
Satisfied Customers: 1,771
1,771 Satisfied Customers
Experience: Experience in all major branded printers

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