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TurboTax will not load. A quick right side message comes up…

Customer Question
Second opinion] TurboTax will...

Second opinion] TurboTax will not load. A quick right side message comes up "select what happens to this cd". I check install. window comes up check "run set up exe. another window "do you want to allow app to make changes "yes" .. another window "detected window update in progress. then nothing.

Technician's Assistant: Who makes your speaker or sound system?

HP

Technician's Assistant: What have you tried so far with your sound system?

My sound system is not the problem.

Technician's Assistant: Anything else you want the Theater Expert to know before I connect you?

Do I have the wrong place. Turbo tax cd will not load

Submitted: 4 months ago.Category: Printers
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Answered in 3 hours by:
3/13/2018
Technician: Richard, Technician replied 4 months ago
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,165
Experience: Printer and scanner problem resolver for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Are you installing it on a windows or mac computer and which version?

Please let me know

Thank you

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Customer reply replied 4 months ago
I told you That in the message. I am trying to install on HP Windows 10. The problem seems to be that my computer is not updating. I tried to clear problems last night and after 3+ hrs. it was still working.
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Shefin, Printer and Office Equip. Specialist
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