Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I removed a paper jam by removing the back panel. After I…

Customer Question
I removed a paper...

I removed a paper jam by removing the back panel. After I cleared the jam and replaced, the panel, the printer no longer prints. Is there something else I need to do to re-set?

Technician's Assistant: What's the brand and model of your printer?

EPSON WorkForce WF-3640

Technician's Assistant: How long has this been going on with your WorkForce?

Since I cleared the jam a few weeks ago.

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Never. How do I do that?

Technician's Assistant: The Printer Technician will be able to walk you through that. Anything else you want the Printer Expert to know before I connect you?

Will updating the software fix the problem? Thanks

Submitted: 5 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 1 hour by:
3/13/2018
Technician: Eldon, Engineer replied 5 months ago
Eldon
Eldon, Engineer
Category: Printers
Satisfied Customers: 244
Experience: Engineer at Tech company
Verified

Hello and sorry to hear you're having trouble,

can you tell me if there is any error code/number showing on the printer display currently?

Ask Your Own Printers Question
Customer reply replied 5 months ago
No, there is no error code or number in the printer display. However, I seem to have fixed the problem by cleaning the printer heads, and adjusting the alignment. It is printing again. Thanks anyway, Eldon. Sorry to waste your time.
Technician: Eldon, Engineer replied 5 months ago

Thank you for the update, glad it is working again for you.

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Eldon Your Own Question
Eldon
Eldon
Eldon, Engineer
Category: Printers
Satisfied Customers: 244
244 Satisfied Customers
Experience: Engineer at Tech company

Eldon is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,882 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I have a wf3520 the drawer that holds the paper is broke
i have a wf3520 the drawer that holds the paper is broke ,can i replace the drawer? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Paper jam error message on my Workforce WF-3640 I cleared
Paper jam error message on my Workforce WF-3640 I cleared the paper jam, but the error message still appears, and I cannot print, … read more
Harry
Harry
2,169 satisfied customers
Our epson printer is saying we have a paper jam in the
Our epson printer is saying we have a paper jam in the scanning unit, but there is no paper there ... not sure how to get it to reset … read more
Harry
Harry
2,169 satisfied customers
I am having trouble with my Epson workforce printer WF-3640,
I am having trouble with my Epson workforce printer WF-3640, I keep getting a paper jam message but there is no paper jam. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Thanks. I have an Epson WF-3640 that indicates a paper jam
second opinion] Hello. Thanks. I have an Epson WF-3640 that indicates a paper jam in the back. I have cleared out the back of the printer and the auto-duplexer. I have followed the jam clear direciton… read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,882 satisfied customers
Have a WF-3640 and had to have my computer operating system
Have a WF-3640 and had to have my computer operating system re-installed. Now my printer does not respond to a print command. It is attached by USB. Printer listed in my "printers" but it will not pri… read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
461 satisfied customers
Epson workforce 3640, keep getting an error:0x69. IMac. Last
Epson workforce 3640, keep getting an error:0x69 JA: What kind of computer or device are you printing from? Customer: iMac JA: How long has this been going on with your WorkForce? Customer: last 10 mi… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
I have a WorkForce WF-3640. It was working fine bluetooth
I have a WorkForce WF-3640. It was working fine bluetooth but now it is showing offline. How do I fix this so I can print? … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
337 satisfied customers
Printer paper jam error, have removed all the paper, still
Printer paper jam error, have removed all the paper, still getting error on WF-3640 … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
I have an Epson Workforce WF-3640 which is 12.5 months old.
I have an Epson Workforce WF-3640 which is 12.5 months old. Approx every 5-6th line is very blurry. A lot of the letters are also blurry but not as bad as the 5-5th lines. I have done print head clean… read more
Md. Sadique
Md. Sadique
Engineer
Diploma in applied electronics
1,131 satisfied customers
I need to reset my printer WF-3640, I'm getring error Ox97,
I need to reset my printer WF-3640 , I'm getring error Ox97 … read more
Mr.Med
Mr.Med
1,220 satisfied customers
On going issue. I have a 3640 Epson printer and I print
On going issue. I have a 3640 Epson printer and I print shipping labels on it using the rear single sheet feeder slot. If the paper doesn't go in right, I get a paper jam issue. I remove the paper but… read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
549 satisfied customers
I have set my WF-3640 printer, from first use, to print from
I have set my WF-3640 printer, from first use, to print from Cartridge 2 (8.5x11 regular paper). Yesterday, when I attempted to print something, the screen indicated that paper is out or jammed in Car… read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
549 satisfied customers
I replaced my Magenta cartridge on my wf 3640 and it tells
I replaced my Magenta cartridge on my wf 3640 and it tells me to clear paper jam I've checked 3 times and there is no jam. … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
My WorkForce WF-3640 printer has problems. The black
My WorkForce WF-3640 printer has problems. The black replacement cartridge prints light. The original color and black cartridges were and are fine. (I have not yet needed to replace the color cartridg… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
My Epson Workforce WF-3640 has a paper jam. How to remove
My Epson Workforce WF-3640 has a paper jam. How to remove jammed paper ? … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
I have an Epson Workforce -3640 that will not print
i have an Epson Workforce -3640 that will not print correctly......only in greyscale with lots of horizontal lines. The weird thing is that it will copy just fine. I have done the printhead cleaning m… read more
Robert M.
Robert M.
Bachelor\u0027s Degree
3,166 satisfied customers
My Lexmark S605 printer-copier has been super until a few days
My Lexmark S605 printer-copier has been super until a few days ago when paper jam warning came on even though no paper was in any of the places. I followed the directions presented by the machine with… read more
Nathan
Nathan
Bachelors of Science
1,487 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x