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I removed a paper jam by removing the back panel. After I…

Customer Question
I removed a paper...

I removed a paper jam by removing the back panel. After I cleared the jam and replaced, the panel, the printer no longer prints. Is there something else I need to do to re-set?

Technician's Assistant: What's the brand and model of your printer?

EPSON WorkForce WF-3640

Technician's Assistant: How long has this been going on with your WorkForce?

Since I cleared the jam a few weeks ago.

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Never. How do I do that?

Technician's Assistant: The Printer Technician will be able to walk you through that. Anything else you want the Printer Expert to know before I connect you?

Will updating the software fix the problem? Thanks

Submitted: 2 months ago.Category: Printers
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Answered in 1 hour by:
3/13/2018
Technician: Eldon, Engineer replied 2 months ago
Eldon
Eldon, Engineer
Category: Printers
Satisfied Customers: 240
Experience: Engineer at Tech company
Verified

Hello and sorry to hear you're having trouble,

can you tell me if there is any error code/number showing on the printer display currently?

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Customer reply replied 2 months ago
No, there is no error code or number in the printer display. However, I seem to have fixed the problem by cleaning the printer heads, and adjusting the alignment. It is printing again. Thanks anyway, Eldon. Sorry to waste your time.
Technician: Eldon, Engineer replied 2 months ago

Thank you for the update, glad it is working again for you.

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Eldon
Eldon
Eldon, Engineer
Category: Printers
Satisfied Customers: 240
240 Satisfied Customers
Experience: Engineer at Tech company

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