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Can't print. For some reason it says it is off line default.

Customer Question
Can't print. For some...

Can't print. For some reason it says it is off line default.

Technician's Assistant: What's the brand and model of your printer?

Brother MFC-J870DW

Technician's Assistant: How long has this been going on with your MFC-J870DW?

About a week ago.

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

No idea

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

It worked perfectly a week ago.

Submitted: 4 months ago.Category: Printers
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Answered in 5 minutes by:
3/13/2018
Technician: Jason Jones, Technician replied 4 months ago
Jason Jones
Jason Jones, Technician
Category: Printers
Satisfied Customers: 19,236
Experience: 10+ years work experience.
Verified

Hello,

My name is***** will be the person helping you today.

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Technician: Jason Jones, Technician replied 4 months ago

May I remotely connect to your computer, so I can troubleshoot and fix this issue for you?

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Customer reply replied 4 months ago
Thank you, ***** ***** thank you at this time.
Technician: Jason Jones, Technician replied 4 months ago

Thank you.

May I ask how the printer is connected to your system? (usb, wifi, network, etc)

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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