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I keep getting a message that there is a problem with

Customer Question
I keep getting a...

I keep getting a message that there is a problem with printer. It says remove any jammed paper and make sure paper tray installed properly.i can’t find paper jam the printer is hp office jet pro 6978

Technician's Assistant: How are you connecting to your OfficeJet: wirelessly or by USB?

Wirelessly

Technician's Assistant: When did you last update the printer driver software?

I did not because it is fairly new

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Not at this time

Submitted: 5 months ago.Category: Printers
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Answered in 44 minutes by:
3/13/2018
Technician: Harry, Engineer replied 5 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,828
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Technician: Harry, Engineer replied 5 months ago

With the printer powered on, remove the power cord from the back.

Wait 2 minutes

Plug back in the power cord and power it on

Do you still have the error?

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Customer reply replied 5 months ago
I do not want this help any longer . Do not charge my account
Technician: Harry, Engineer replied 5 months ago

OK

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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