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I just bought an XP-830 printer and I have a paper jam. I…

Customer Question
I just bought an...

I just bought an XP-830 printer and I have a paper jam. I can grab the jammed paper but I'm afraid I'll tear it if I try to pull it out. Any suggestions?

Technician's Assistant: What kind of computer or device are you printing from?

Why does that matter? I'm copying not printing.

Technician's Assistant: How long has this been going on with your XP-830?

Ten minutes

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Why are you asking me these questions?

Technician's Assistant: I'm just trying to get information to help you.

The computer has nothing to do with the jammed piece of paper

Submitted: 5 months ago.Category: Printers
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Answered in 46 minutes by:
3/13/2018
Technician: Harry, Engineer replied 5 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,832
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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