Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

We cannot send or receive faxes and error code 7100. On

Customer Question
We cannot send or...

We cannot send or receive faxes and error code 7100

Technician's Assistant: Is your printer displaying the error on all print jobs, even after you restart it?

On screen we have turned it off and still have error

Technician's Assistant: When did you last update the printer driver software?

Never

Submitted: 4 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 2 hours by:
3/13/2018
Technician: Harry, Engineer replied 4 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,622
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own Printers Question
Customer reply replied 4 months ago
please as we have turned it off and unplugged it and no change. Just wondering how do you a update to system. there is a flashing orange light on the right bottom side of fax.
Customer reply replied 4 months ago
just cancel our request.
Customer reply replied 4 months ago
we can not wait any longer for a response we have a new printer being installed.please cancel debit from account.
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
PIXMA MX340 FAX/Copier will not transmit. I get an error
PIXMA MX340 FAX/Copier will not transmit. I get an error message, RESULT "NG #059" and "TX CANCDLED: RX FAX INFO MISMATCH"… read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor\u0027s Degree
9 satisfied customers
Help!! Every year I have this problem with my HP officejet
Help!! Every year I have this problem with my HP officejet J4680 all-in-one printer. Some how the fax receiver part fouls up and now I cant receive faxes.… read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor\u0027s Degree
9 satisfied customers
I have epson stylus cx5800f. The problem I encounter now is
I have epson stylus cx5800f. The problem I encounter now is that when I send out fax, it gives me "no answer". Can you tell me what the problem is? Thanks.… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
HP officejet 6500. when people fax to me they get no anwser,the
HP officejet 6500. when people fax to me they get no anwser,the telephone rings but no fax comes through… read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor\u0027s Degree
9 satisfied customers
I have just moved house, with my HP Office jet J5700, but have
I have just moved house, with my HP Office jet J5700, but have kept the same number. I now find that I am unable to send faxes, although I was able to do so before moving.( Both properties are on the … read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
I have a brand new HP Officeje 6500 Windows all in one. I
I have a brand new HP Officeje 6500 Windows all in one. I have followed manual instructions but am unable to send a FAX The Fax Log always comes back stating no Date or Time and ''No answer'' Also a N… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
I have a photosmart copier printer fax. The fax stopped faxing
I have a photosmart copier printer fax. The fax stopped faxing . Has an error code of 344. I need to get this working… read more
D. Marino
D. Marino
Independent Comp./Net. Security Pro
Vocational, Technical or Trade Scho
133 satisfied customers
I need your help desperately. My Question is that I cannot
I need your help desperately. My Question is that I cannot receive Faxes. I can send but I cannot receive. I have a hp all in one 5510 office jet Printer I have tried every possible method but to no a… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
We have a newer fax/printer/scanner by HP #6500 -- it will
We have a newer fax/printer/scanner by HP #6500 -- it will send faxes but not receive them -- is there a quick fix for me?? Kathy Stovall… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
I have a HP OfficeJet all-in-one 6500 wireless. Cannot get
I have a HP OfficeJet all-in-one 6500 wireless. Cannot get it to answer fax. Have had telephone co out(Brighthouse) and spoke w/HP customer service for 45min. Nobody can help… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
I cant receive a Fax on my HP5600, serial #CN6BSDG3SC04CY,
I can't receive a Fax on my HP5600, serial #CN6BSDG3SC04CY, ticket #8038450227 I am using a Mac - ibook. Clifford M. Farmer… read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor\u0027s Degree
9 satisfied customers
I have an HP All in oneOfficejet J5780. I cant receive a
I have an HP All in oneOfficejet J5780. I can't receive a fax and one the machine it says phone off hook, but my phone is not off the hook. Could you tell me what is wrong?… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
I have HP 5600 5610 all-in- one fax machine.The machine has
I have HP 5600 5610 all-in- one fax machine.The machine has every function working, for some reason I can send a fax but I can't receive a fax. I did a fax test report, alignment report, and cleaned t… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
I have a J4580 all-in-one printer. I am able to send faxes
I have a J4580 all-in-one printer. I am able to send faxes but I am unanbel to receive faxes. The machine is new and was working properly a few days ago. The fax test passed. Please advise how to fix.… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
Good Morning, I have an hp 5500 office jet printer and I
Good Morning, I have an hp 5500 office jet printer and I use a Dell Inspiron E1505 computer with Windows XP. In the last several days, our telephone answering machine gives the caller a shrill sound l… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
I have an HP office jet 5600 all in one machine that will not
I have an HP office jet 5600 all in one machine that will not receive faxes. I have been told by my telephone provider, Comcast, that the reason is because it is receiving an analog signal and it need… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
Hi, I just installed a HP Officejet 6300 All-in-One and I
Hi, I just installed a HP Officejet 6300 All-in-One and I can send a fax, but not receive one. The test passed and I tried haveing faxes sent two different times from different locations. What do I do… read more
Carl Poersch
Carl Poersch
Sr. Network Engineer
Bachelor\u0027s Degree
755 satisfied customers
I have a HP 6500 multi function printer - I am having trouble
I have a HP 6500 multi function printer - I am having trouble with my fax function. My fax set up test indicates a pass on all areas. However I am unable to receive any faxes. When My computer is on a… read more
Carl Poersch
Carl Poersch
Sr. Network Engineer
Bachelor\u0027s Degree
755 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x