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It's not talking to my Computer. How do I scan a document to…

Customer Question
It's not talking to...

It's not talking to my Computer. How do I scan a document to my computer ? My printer is a Photosmart C 6280.

Technician's Assistant: What's the brand and model of your printer?

HP Photosmart C 6280 all-in-one

Technician's Assistant: How long has this been going on with your HP printer?

I don't really know. I don"t use it that much. Could this be a driver problem ?

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Several months ago. I know run Windows 10 and int. exp. 11

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

All I want to do is scan to computer E mail .

Submitted: 4 months ago.Category: Printers
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Answered in 3 minutes by:
3/12/2018
Technician: Cody, Senior Systems Administrator replied 4 months ago
Cody
Cody, Senior Systems Administrator
Category: Printers
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Technician: Cody, Senior Systems Administrator replied 4 months ago

how is the printer connected?

does printing work?

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Customer reply replied 4 months ago
Is this something new , or a residual from the prior session ?
Technician: Cody, Senior Systems Administrator replied 4 months ago

not sure what you mean

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Customer reply replied 4 months ago
I don" trust your contention that "100% satisfaction " will not result in a request for further cost. $ 39 is already too much.
Technician: Cody, Senior Systems Administrator replied 4 months ago

ok

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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