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I need help in installing ink cartages for my HP printer…

Customer Question
I need help in...

I need help in installing ink cartages for my HP printer #6978

Technician's Assistant: Is this the first time you've had to change the ink for your #6,978?

Yers

Technician's Assistant: Are you getting any error messages? Are you able to open the lid that covers the cartridges on your printer?

No I can't open the lid

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No just how to install the ink

Submitted: 1 month ago.Category: Printers
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Answered in 14 minutes by:
3/12/2018
Technician: Sheri, Expert replied 1 month ago
Sheri
Sheri, Expert
Category: Printers
Satisfied Customers: 504
Experience: Owner/Consultant at Computer Rescue, Inc.
Verified

Hi,

Thanks for using JustAnswer. I am happy to assist you with this issue. Please click on the below link to watch a video that will demonstrate the steps to change the ink:

https://www.google.com/search?q=hp+6978+install+ink&rlz=1C1CHBF_enUS728US728&oq=hp+6978+install+ink&aqs=chrome..69i57.7537j0j7&sourceid=chrome&ie=UTF-8#kpvalbx=1

Once on the page, click on the middle of the video to play it. Please reply and let me know if that works for you or if you have any questions. Then we can go to the next step if needed.

Regards,

Sheri-Expert

Regards,

Sheri-Expert

Ask Your Own Printers Question
Technician: Sheri, Expert replied 1 month ago

Hi, I haven't heard back from you. I just wanted to follow up to see if everything is resolved and whether you still need assistance. Please reply and let me know.

Regards,

Sheri-Expert

Ask Your Own Printers Question
Technician: Sheri, Expert replied 1 month ago

Hi, I haven't heard back from you. I just wanted to follow up to see if everything is resolved and whether you still need assistance. Please reply and let me know.

Regards,

Sheri-Expert

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Sheri
Sheri, Expert
Category: Printers
Satisfied Customers: 504
504 Satisfied Customers
Experience: Owner/Consultant at Computer Rescue, Inc.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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