Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

It flashes 10 times when powered up. That tells me only a…

It flashes 10 times...

It flashes 10 times when powered up. That tells me only a technician can service it.Is tha t true?

Technician's Assistant: What's the brand and model of your printer?

Canon pixm mg3620

Technician's Assistant: How long has this been going on with your Canon printer?

Sorry, I just wiped out message. Will you wait unttilI reformat it?

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Not recently. Not intentionally.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

This printer was purchased on Jan 5th this year.

Show More
Show Less
Ask Your Own Printers Question
Answered in 12 minutes by:
3/12/2018
jeffreybongers
jeffreybongers, Engineer
Category: Printers
Satisfied Customers: 1,035
Experience: Many years repairing and troubleshooting printers and photocopiers.
Verified

Hello, my name is***** will be assisting you today. Lets get started!

So to clarify have you tried updating the drivers and firmware of the canon pixm mg3620 printer?

Kind regards,

Jeffrey

Ask Your Own Printers Question
Customer reply replied 5 months ago
No. I don,t know enough resuch things.

Understood.

Do you want me to remotely connect and solve this for you?

Kind regards,

Jeffrey

jeffreybongers
jeffreybongers, Engineer
Category: Printers
Satisfied Customers: 1,035
Experience: Many years repairing and troubleshooting printers and photocopiers.
Verified
jeffreybongers and 87 other Printers Specialists are ready to help you
Ask your own question now

Great!

If you are on a windows computer, Click this link

http://download.teamviewer.com/download/TeamViewerQS.exe

A program called Teamviewer will start downloading to your computer (it does not open a webpage, a blank screen will show but the file is downloading to your computer).

Run the TeamviewerQS.exe download and it shows you an ID and Password.

Give me the ID and Password here please so I can connect

Do not close the program but leave it open else I will not be able to connect

Example:

ID###-##-####/p>

password: 1234

Please let me know how this goes.

Kind regards,

Jeffrey

Ask Your Own Printers Question
Customer reply replied 5 months ago
697 776 163 5625
Customer reply replied 5 months ago
it's not 5625. Try 5626

connecting

Ask Your Own Printers Question
Customer reply replied 5 months ago
I was surprised that my problem was in my computer's interface with my new printer. Jeffrey was quick to note the need to update the computer's programs . He was very courteous and fixed the problem to me satisfaction. Don S.
Customer reply replied 4 months ago
Did you get my earlier message re $39? Don
Customer reply replied 4 months ago
Is this a question you can answer?

Hello,

I am available.

Kind regards,

Jeffrey

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask jeffreybongers Your Own Question
jeffreybongers
jeffreybongers
jeffreybongers, Engineer
Category: Printers
Satisfied Customers: 1,035
1,035 Satisfied Customers
Experience: Many years repairing and troubleshooting printers and photocopiers.

jeffreybongers is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,882 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
My Canon Pixma MG3620 has two flashing lights on it, two
My Canon Pixma MG3620 has two flashing lights on it, two green flashes in the 'on' position (top left), then two orange flashes in the triangle slot. I replaced the Black cartridge, (240XL Canon Pixma… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Yellow light flashing 3 times, cannot find paper jam
yellow light flashing 3 times, cannot find paper jam anywhere and I have looked very carefully. I would be happy if I could just get it to scan, but it won't do that with a paper jam. … read more
Harry
Harry
2,176 satisfied customers
The triangle keeps flashing and it won't print. Cannon
The triangle keeps flashing and it won't print JA: What's the brand and model of your printer? Customer: Cannon MG3620 JA: How long has this been going on with your MG3620? Customer: A FEW DAYS JA: Wh… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have a conon pixma MG3620 which has been working well
I have a conon pixma MG3620 which has been working well since I purchased it on 1/09/18. However now the alarm is flashing and it will not print. According to the quick instructions, there is somethin… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Their my canon mg3620 was working earlier and now I cant
hi their my canon mg3620 was working earlier and now I cant print anymore the CL light is just on now … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,882 satisfied customers
I'm working on it right now. I got the error message 6A81
I'm working on it right now. I got the error message 6A81 and the copy button keeps flashing. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
The printer is flashing P07 error, and the ink cartridges
The printer is flashing P07 error, and the ink cartridges won´t move to the middle when I open the lid. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have been trying to print and it keeps saying error code
I have been trying to print and it keeps saying error code 5100. there is no jammed papers in printer, the alarm light flashes with green lite flashing. Picture is misaligned. When I try to align it w… read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
I have a canon MG7720 printer. When I turned it on after
I have a canon MG7720 printer. When I turned it on after several days of not using it, I received a error b203 message. From what I have read the cost of repair is near the cost of a new printer. I pr… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
My HP Desk Jet 2132 will not print, and I also need help
My HP Desk Jet 2132 will not print, and I also need help with scanning, please. My serial # is MY9A84X04G … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Running out of options with Canon iP3500 printer. Have just
Running out of options with Canon iP3500 printer.Have just replaced cartridge carrier with brand new one.Printer still flashing white, 19 times.Have changed cable direct to computer, but no good.Print… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have a Cannon that recently gives me an error message to
I have a Cannon that recently gives me an error message to contact the company when it turns on. I can over ride this by hitting the "OK" button. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
Model is MG3620, SN KKRG77620. After installing new ink
model is MG3620, SN KKRG77620. After installing new ink cartridges printed lines are offset in places vertically in several places across sheet. I did a print head align. check. Holding stop button do… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,133 satisfied customers
My Canon ip4600 is constantly flashing and. I have checked
My Canon ip4600 is constantly flashing green and amber. I have checked everything from ink cartridges etc. but nothing is working. I have just reinstalled this printer and never had this trouble befor… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
The message said I was having printer errors. Unplug power
The message said I was having printer errors. Unplug power and get printer repaired. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have a error code 5010 notification on my Canon MP600
I have a error code 5010 notification on my Canon MP600 printer … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Error 1403 showing....need new print head? This showed a
Error 1403 showing....need new print head? This showed a week ago, but when I turned it off/on it was ok. Do they have these at local shops, like Staples? Canon MG 6320 … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have a Canon Pixma ip90. I have Windows 10. The printer is
I have a Canon Pixma ip90. I have Windows 10. The printer is 7 years old and has worked fantstically. Now I have a message: The following tank is not installed: Color..... … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x