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I keep getting a print head loose,missing or not installed…

Customer Question
I keep getting a...

I keep getting a print head loose,missing or not installed correctly code 3513 and I can’t get it to work I have removed both ink cartridges, cleaned it out them back and I keep getting same error code

Technician's Assistant: Is your printer displaying the error on all print jobs, even after you restart it?

Yes

Technician's Assistant: When did you last update the printer driver software?

Never

Submitted: 6 months ago.Category: Printers
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Answered in 2 hours by:
3/12/2018
Technician: Joel Kalman, Engineer replied 6 months ago
Joel Kalman
Joel Kalman, Engineer
Category: Printers
Satisfied Customers: 1,095
Experience: I am an MIT graduate with a Master of Science degree in Electrical Engineering from UC Berkeley.
Verified

Hello. I am pleased to assist you today. My name is ***** ***** I can help you solve your problem.

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Customer reply replied 6 months ago
Hello Joel
Technician: Joel Kalman, Engineer replied 6 months ago

Hello. What are the make and model of your printer? How is your printer connected: USB, Ethernet, or wireless?

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Customer reply replied 6 months ago
I’m sorry Joel I am not at home at the moment.It will be late when I get back to my printer,may I contact you tomorrow
Technician: Joel Kalman, Engineer replied 6 months ago

Yes, of course. TTYL

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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