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Not connected with computer"--not sure how to connect (sorry…

Customer Question
Quot;not connected with computer"--not...

Quot;not connected with computer"--not sure how to connect (sorry not too tech savy)

Technician's Assistant: Who makes your router?

Att

Technician's Assistant: What have you tried so far?

Not much. Please know that I am having trouble with E mail. Called AT&T this a.m. and they had me press "reset" on my modem. After that, printer didn't work

Submitted: 4 months ago.Category: Printers
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Answered in 40 minutes by:
3/12/2018
Technician: Cody, Senior Systems Administrator replied 4 months ago
Cody
Cody, Senior Systems Administrator
Category: Printers
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Technician: Cody, Senior Systems Administrator replied 4 months ago

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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