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Paper keeps jamming. Hp office jet pro 6978. Unsure haven't
Unsure haven't used it in months. Tried to print something keep getting jammed. I did just replace cartridges … read more
Josh
Josh
It Support Specialist
Associate Degree
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I have a HO Officejet Pro 6835 the paper keeps jamming and
I have a HO Officejet Pro 6835 the paper keeps jamming and will not print.Saying paper jam. … read more
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Josh
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I need to connect my printer to my computer. model printer
i need to connect my printer to my computer. model printer is hp 6978. can you send me a link to download the driver? my email is cclatouche @yahoo.ca. … read more
Josh
Josh
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My printer jammed I cleared the jam now I keep getting a
my printer jammed I cleared the jam now I keep getting a message that there is a jam in tray 2 when I try to print… read more
Jeff Ray
Jeff Ray
Graduate of B.S. Computer Science
63 satisfied customers
I have a HP office Jet Pro 6958 'that was purchased in Feb
I have a HP office Jet Pro 6958 'that was purchased in Feb 2017. Iam now getting a message 0x610004a. I have shut it down numerous times and checked for a paper jam - negative. It says now that I shou… read more
Harry
Harry
183 satisfied customers
I have a new printer it says I have paper jam. I don't know
I have a new printer it says I have paper jam . I don't know how to clear it … read more
Sudipto
Sudipto
Engineer
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I have a HP office pro 6978. It was telling me there is a
I have a HP office pro 6978. It was telling me there is a paper jam but not so. I have rebooted & tried everything. It also told me to remove back cover to unjam, but there is no back cover. It now sa… read more
Sheri
Sheri
Bachelor's Degree
838 satisfied customers
I keep getting a message that there is a problem with
I keep getting a message that there is a problem with printer. It says remove any jammed paper and make sure paper tray installed properly.i can't find paper jam the printer is hp office jet pro 6978 … read more
Harry
Harry
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I keep getting a message that there is a problem with
I keep getting a message that there is a problem with printer. It says remove any jammed paper and make sure paper tray installed properly.i can't find paper jam the printer is hp office jet pro 6978 … read more
Sudipto
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How do i open the back panel to clear a paper jam? Office
how do i open the back panel to clear a paper jam ? … read more
Kris R
Kris R
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Have printer jam and can't get out. HP Jet Pro 6978. Apple
Have printer jam and can't get out. JA: What's the exact make and model of your printer, and can you guesstimate how old it is? Customer: HP Jet Pro 6978 JA: What kind of computer are you printing fro… read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
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IT said it was jammed on Sun. but for 3 days I've tried to
IT said it was jammed on Sun. but for 3 days I've tried to follow all the instructions for removing paper but there is no paper to be found. TI have a n M452dn. Tray 2 will not go back in after removi… read more
VanMagnus Systems
VanMagnus Systems
Professor
Vocational, Technical or Trade Scho
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Have scanner/fax. came in the other day says fax printer is
Have scanner/fax. came in the other day says fax printer is damaged. This a fairly new machine. … read more
Dustin
Dustin
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Gt the hp office jet pro 6978, it was working fine but had a
gt the hp office jet pro 6978, it was working fine but had a paper jam. I cleared the jam but when I try to print I get an error message on my laptop stating "printer needs assistance, user interventi… read more
Pete
Pete
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My HP officeJet pro 6978 is 2 months old. I had a paper jam
my HP officeJet pro 6978 is 2 months old. I had a paper jam and cleaned it out. I went and got brand new paper and made sure the paper jam was clear. I restarted and restarted and restarted and still … read more
Russell H.
Russell H.
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Vocational, Technical or Trade Scho
3,420 satisfied customers
I have a hp officejet pro 8500. the message keeps coming up
I have a hp officejet pro 8500. the message keeps coming up that there is a paper jam. I have cleared the paper jam but i can't print because it says there is a paper jam. How do i fix it?… read more
Thomastech
Thomastech
IT Manager
Associate Degree
16 satisfied customers
My office jet pro 8500 wireless printer/fax keeps flashing a message
My office jet pro 8500 wireless printer/fax keeps flashing a message saying (open the print cartriage access door, clear the jam and then press ok). But there is now paper jam. This has popped up in t… read more
Bernie
Bernie
Printer Technician
Bachelor's Degree
1,997 satisfied customers
I have an office jet pro L7590-after a paper jam it said black
I have an office jet pro L7590-after a paper jam it said black & yellow printheads has a problem? Changed the ink cartridges/both hp still problem. How so I remove the paper tray to be sure I got all … read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor's Degree
3,100 satisfied customers
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Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,882 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

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11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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