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The ink cartridges are stuck in the same position. they
the ink cartridges are stuck in the same position. they won't print or move at all even when I open the top. … read more
Sudipto
Sudipto
Engineer
High School or GED
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We have HP Office Jet Pro 6970 and it gives a message to
We have HP Office Jet Pro 6970 and it gives a message to check paper jam pr print system. There is no paper jam It says contact you with code 0x6100004a can you help please … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
504 satisfied customers
Well, the sign that comes up says that I have a Paper Jam
Second opinion] Well, the sign that comes up says that I have a Paper Jam but I don't think I do as I have put my hand under there and there is no jam. The INK levels are getting low but it still show… read more
Harry
Harry
181 satisfied customers
I have a HP office Jet Pro 6958 'that was purchased in Feb
I have a HP office Jet Pro 6958 'that was purchased in Feb 2017. Iam now getting a message 0x610004a. I have shut it down numerous times and checked for a paper jam - negative. It says now that I shou… read more
Harry
Harry
181 satisfied customers
HP 6958 giving print failure. it says it has a jam but it
HP 6958 giving print failure. it says it has a jam but it doesn't. ink catridge is stuck … read more
Nathan
Nathan
Bachelors of Science
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Printer number 6958. Says it was not shut down properly.
printer number 6958. Says it was not shut down properly. Will not come back to permit printing. … read more
Nathan
Nathan
Bachelors of Science
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I have a HP OfficeJet Pro 6975 with error code 0x6100004a. I
I have a HP OfficeJet Pro 6975 with error code 0x6100004a. I says paper jam - but no paper jam, that it was turned off incorrectly, but the only way it was turned off is with a power outage. How can I… read more
technicalcat
technicalcat
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My printer indicates that there is a paper jam,. I have
My printer indicates that there is a paper jam,. I have check every place but no jam. It will not go back to a printing mode. I have turned off the printer five times, but it will stay on the message … read more
Fran
Fran
IT Consultant
Associate Degree
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I was here befor got upset with fact I had to sign up for an
Ok I was here befor got upset with fact I had to sign up for an answer/ will try again... Monthly charge ??? not sure … read more
Nathan
Nathan
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I was trying to set up my new printer, Office Jet Pro 6978,
I was trying to set up my new printer, Office Jet Pro 6978, and after I put the cartridges in I received a message 0x6100004a saying to contact hp and I am doing that. … read more
Kris R
Kris R
IT Manager
Computing
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I have 2 printers with a problem. HP 7612 printer/scanner.
I have 2 printers with a problem. HP 7612 printer/scanner … read more
Kris R
Kris R
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I keep getting a problem with printer or print system
I keep getting a problem with printer or print system 0x6100004a. I have had the printer apart both from the top and the bottom and there is no printer jam and no paper stuck in the printer that I can… read more
Nathan
Nathan
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I PRINTED ABOUT 15 PAGES AND THE PRINTER DECIDED TO SHUT
I PRINTED ABOUT 15 PAGES AND THE PRINTER DECIDED TO SHUT DOWN. BF … read more
Sudipto
Sudipto
Engineer
High School or GED
1,172 satisfied customers
My HP officeJet pro 6978 is 2 months old. I had a paper jam
my HP officeJet pro 6978 is 2 months old. I had a paper jam and cleaned it out. I went and got brand new paper and made sure the paper jam was clear. I restarted and restarted and restarted and still … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
Paper jam message, can not find any jam. Restart, get
Paper jam message, can not find any jam. Restart, get 0x6100004a message. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
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Currently using HP 5610 office jet printer how ever it will
currently using HP 5610 office jet printer how ever it will not print documents I have done from 8600 pro series (n911) (5600 in fla. and 8600 in pa. WHY ????… read more
Nathan
Nathan
Bachelors of Science
1,528 satisfied customers
I have an HP Office Jet 6500 E710n-z and it has suddenly stopped
I have an HP Office Jet 6500 E710n-z and it has suddenly stopped printing - giving me an error message 0-61011bed - and sometimes a paper jam message - but I can find no paper jam I am not technically… read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor's Degree
3,100 satisfied customers
HP Office Jet Pro 8500 A909g It keeps giving me the message
HP Office Jet Pro 8500 A909g It keeps giving me the message that there is a paper Jam and there is no paper jammed. (I don't think that there ever was.) I have taken the back off; clicked "ok"; turned… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
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Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,882 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

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DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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