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My printer hesitates while printing a page, probably 3

My printer hesitates while...

My printer hesitates while printing a page, probably 3 seconds, and then continue. When I view the finished page, there is a horizontal line in about 3 positions across the print where the whole line prints only the bottom portion of the lettering. I'm using black ink only. Is there some way I can clean a print roller? It always happens on the bottom half of the page.

Technician's Assistant: Have you tried running your printer's self-cleaning cycle? (Sometimes you have to run this several times to see results.)

No, I haven't. I've just tried reprinting the page several time, and put in a new black print cartridge.

Technician's Assistant: Have you tried wiping down the metal contacts on your printer and cartridges?

No,. A tutorial I just looked showed doing this with alcohol but I didn't think it would relate to my problem. Will that work with what I described above?

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I don't know anything else to ask.....

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Answered in 5 minutes by:
3/12/2018
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 30,738
Experience: Computer networking/repair. 12+ years experience.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Can you tell me the brand and model of the printer?

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Customer reply replied 4 months ago
HPPhotosmart6510

Thank you for the info,

These symptoms point to either a clogged/contaminated print head, or a faulty print head (or the logic board that controls it).

You can try going into the setup/maintenance menu on the machine and running the “clean print head” function repeatedly, up to 5 times total, testing after each.

If it still doesn’t print any better, you’ll need to do a manual cleaning as a next step.

I have to caution you up front though that the manual cleaning process is messy and time consuming. It also has a low chance of success, if you see no improvement at all from the automated cleaning. It is most likely a hardware failure (bad head) which the cleaning can’t fix, as printheads are a wear item and do fail with time/use.

Realistically, it’s probably time for a new printer. As this is a 2011 model printer, it is well past its 3 year service life, so this type of failure is not surprising. While it can be fixed, it is not worthwhile to do so. You would have to, at a minimum, replace the printhead, which costs about $85; if the logic board is bad you’re looking at $200-250. For $80-100 you can replace the entire machine with a brand new model, with current technology and a fresh warranty, which makes more sense than buying the new part for an older printer.

That said, it doesn’t hurt to try, if you wish. Let me know how the built in cleaning function works, and I’ll guide you through the manual steps next, or I can recommend replacement options if you prefer.

Best regards, ***** ***** for the news,

Nathan

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Customer reply replied 4 months ago
Its probably time, as you said, for a new printer. I will investigate that before putting a lot of time and expense into this one, which will probably have only minimal life anyway. Thank you, Nathan.

You're very welcome!

If looking for a replacement, I’d recommend any of the Epson workforce series printers. They tend to be very reliable, are easy to set up and use, have good print quality, and reasonably priced ink. Example: http://amzn.to/2wPdNRJ or http://amzn.to/2hQLirU

Note that these, like all consumer grade inkjet printers, are designed to be low cost and are essentially disposable after a few years, subsidized by the high cost of ink cartridges. If you wish to have a better quality and longer lasting printer, that comes with years worth of ink up front, consider the Epson ecotank models instead: http://amzn.to/1PpOj0C

Alternately, for a more business/commercial grade product that will be rated for a 5 year life, consider a laser printer. Lasers cost more up front also, but a toner cartridge can last for thousands of pages. A black only all in one laser is around $125: http://amzn.to/2fdn5PG

while a color model is about twice that: http://amzn.to/1n4I7Q5

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

Thank you, ***** ***** a nice day,

Nathan

Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 30,738
Experience: Computer networking/repair. 12+ years experience.
Verified
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Category: Printers
Satisfied Customers: 30,738
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