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I get a printer error message. C000. Can you help?? I turned…

I get a printer...

I get a printer error message. C000. Can you help??

Technician's Assistant: Is your printer displaying the error on all print jobs, even after you restart it?

Yes - I turned it off and then onb a few times. Sti,ll get that message.

Technician's Assistant: When did you last update the printer driver software?

Probably never

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No - I jusg changed the cartridges

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Customer reply replied 4 months ago
The printer is an MX870 model, about 5 years old.
Answered in 1 hour by:
3/12/2018
jeffreybongers
jeffreybongers, Engineer
Category: Printers
Satisfied Customers: 940
Experience: Many years repairing and troubleshooting printers and photocopiers.
Verified

Hello, my name is***** will be assisting you today. Lets get started!

So to clarify have you tried updating the drivers and firmware of the MX870 printer?

Kind regards,

Jeffrey

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Do you still need assistance regarding this problem? Waiting for your reply,Kind regards,Jeff
jeffreybongers
jeffreybongers, Engineer
Category: Printers
Satisfied Customers: 940
Experience: Many years repairing and troubleshooting printers and photocopiers.
Verified
jeffreybongers and 87 other Printers Specialists are ready to help you
Ask your own question now
Customer reply replied 4 months ago
I haven’t updated at all - how do I update?

Great!

If you are on a windows computer, Click this link

http://download.teamviewer.com/download/TeamViewerQS.exe

A program called Teamviewer will start downloading to your computer (it does not open a webpage, a blank screen will show but the file is downloading to your computer).

Run the TeamviewerQS.exe download and it shows you an ID and Password.

Give me the ID and Password here please so I can connect

Do not close the program but leave it open else I will not be able to connect

Example:

ID###-##-####/p>

password: 1234

Please let me know how this goes.

Kind regards,

Jeffrey

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Customer reply replied 4 months ago
My computerfroze

Understood.

Are you on a Windows or a MAC computer?

The teamviewer software is for letting me remotely connect.

Kind regards,

Jeffrey

Ask Your Own Printers Question
Customer reply replied 4 months ago
I’m a Mac. Are u a hacker?

Understood.

No, i am not a hacker.

If you are on a MAC computer, Click this link

https://download.teamviewer.com/download/TeamViewer.dmg

A program called Teamviewer will start downloading to your computer (it does not open a webpage, a blank screen will show but the file is downloading to your computer).

Run the TeamviewerQS.exe download and it shows you an ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Example:

ID###-##-####/p>

password: 1234

Please let me know how this goes.

Kind regards,

Jeffrey

Ask Your Own Printers Question
Customer reply replied 4 months ago
Team viewer does not show up.

Understood.

Have you installed theamviewer?

Then go to your App launcher and start teamviewer.

Kind regards,

Jeffrey

Ask Your Own Printers Question
Customer reply replied 4 months ago
It doesnt appear when i type in team viewer

Understood.

Please click this link:https://download.teamviewer.com/download/TeamViewer.dmg

Then run the file, install.

Please let me know how this goes.

Kind regards,

Jeffrey

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Customer reply replied 4 months ago
what password ***** it want?

For installing the Teamviewer you need your MAC password.

Please let me know how this goes.

Kind regards,

Jeffrey

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Customer reply replied 4 months ago
It doesnt a

Understood.

This is the password ***** use when you restart your MAC.

Kind regards,

Jeffrey

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Customer reply replied 4 months ago
I eentered it but get a message that login failed
Customer reply replied 4 months ago
I entered the correct password ***** it was not accepted.

Understood.

It is the password ***** setup your mac with.

Kind regards,

Jeffrey

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Customer reply replied 4 months ago
I loaded team viewer - now what?

great!

Please give me the id and password.

Kind regards,

Jeffrey

Ask Your Own Printers Question
Customer reply replied 4 months ago
what id and password ***** u want? i dont give out my password.

Teamviewer generates a ID and password.

Kind regards,

Jeffrey

Ask Your Own Printers Question
Customer reply replied 4 months ago
Nothing is happening.

Understood.

Please startup Teamviewer, do you see a ID and password ***** that window?

Kind regards,

Jeffrey

Ask Your Own Printers Question

great!

Please give me those here.

Kind regards,

Jeffrey

Ask Your Own Printers Question
Customer reply replied 4 months ago
What r u going to do with my computer when u have access?

Understood.

Repair the c000 error on your printer.

Kind regards,

Jeffrey

Ask Your Own Printers Question
Customer reply replied 4 months ago
Ok.ID 697 806 423
Passed n57za5

connecting

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Customer reply replied 4 months ago
Are you finished?

Understood.

I did not get a reponse anymore.

Is the printer working?

Kind regards,

Jeffrey

Ask Your Own Printers Question
Customer reply replied 4 months ago
No. Still has printer error message. What do u suggest?
Customer reply replied 4 months ago
Should I take it to a service center? Or get a new one?

Understood.

Please let me contact Canon tech support.

What is the serial number of the printer?

Kind regards,

Jeffrey

Ask Your Own Printers Question
Customer reply replied 4 months ago
I’ll look it up and let u know.

Thank you.

Please let me know how this goes.

Kind regards,

Jeffrey

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Customer reply replied 4 months ago
I cannot find a serial number.

Understood.

It is a sticker on the printer.

Kind regards,

Jeffrey

Ask Your Own Printers Question
Customer reply replied 4 months ago
I see the sticker on the front - the print is very small. Not sure if this is what you need but here is what I see.I can read the following: US547806
And under it:(###) ###-####
Customer reply replied 4 months ago
Do theser nuimbers seem accurate?

Great!

Thank you.

Kind regards,

Jeffrey

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Customer reply replied 4 months ago
It is very early here - Im taking a break.

Understood.

I will message you asap.

Kind regards,

Jeffrey

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Customer reply replied 4 months ago
If you contact Canon tech support, let me know what they say. I am away for a few hours.

Understood. Offcourse.

Kind regards,

Jeffrey

Ask Your Own Printers Question

Hello,

Check that all the ink cartridges are clicked in?

Please let me know how this goes.

Kind regards,

Jeffrey

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Customer reply replied 4 months ago
They are fine. I had just changed them before the prob strted. I think the problem is with the white tapes. They seem to be stuck and I herd a grinding sound when I turned on the printer originally.
Customer reply replied 4 months ago
I am thinking of replacing this printer. The prices are low enough.

Understood.

I am still contacting Canon.

Kind regards,

Jeffrey

Ask Your Own Printers Question
Customer reply replied 4 months ago
OK. Thx.

offcourse.

Kind regards,

Jeffrey

Ask Your Own Printers Question
Customer reply replied 4 months ago
I identified the problem and it would have to be repaired at a service center. I will replace the printer.

Understood.

Is there anything else I can assist you with?

Kind regards,

Jeff

Ask Your Own Printers Question
Customer reply replied 4 months ago
No, thank you.

Understood.

Have a great day!

Kind regards,

Jeffrey

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jeffreybongers
jeffreybongers, Engineer
Category: Printers
Satisfied Customers: 940
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Experience: Many years repairing and troubleshooting printers and photocopiers.

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