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Need help connecting my printer. Wirelessly. I tried to

Customer Question
Need help connecting my...

Need help connecting my printer

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

Wirelessly

Technician's Assistant: When did you last update the printer driver software?

I tried to update it to wps2 today

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Yes I bought a google wifi

Submitted: 4 months ago.Category: Printers
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Answered in 11 minutes by:
3/12/2018
Technician: Shefin, Printer and Office Equip. Specialist replied 4 months ago
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 6,603
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified

Hello!

Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

May I know the make and model number of your printer?

May I know the operating system you are using? Is it Windows 10?

Do you have a printer USB cable with you?

Thank you.

Shefin

Ask Your Own Printers Question
Customer reply replied 4 months ago
this is a canon pixma340. it is windows 10, and i do have a usb cable. the printer is hooked up to my computer via the cable.
Customer reply replied 4 months ago
no just talk me through it
Customer reply replied 4 months ago
are you there?
Technician: Shefin, Printer and Office Equip. Specialist replied 4 months ago

Hi,

Please setup wireless again on your printer by following the instructions in the link below.

https://support.usa.canon.com/kb/index?page=content&id=ART100512&actp=search&viewlocale=en_US&searchid=1520880248551

After setting up wireless, restart the computer (if needed) and try printing again.

If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit.

My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!

Thank you!

Shefin

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Customer reply replied 4 months ago
I get error message "could not connect
Customer reply replied 4 months ago
I'm not on my computer.
Technician: Shefin, Printer and Office Equip. Specialist replied 4 months ago

Hi,

Are you able to setup wireless on the printer fine?

Are you able to find the wireless name when it searches for one?

The password ***** ***** sensitive. Have you entered it properly?

Thank you.

Shefin

Ask Your Own Printers Question
Customer reply replied 4 months ago
I see that $23 has already been charged to my account. So how is this a free trial?
Technician: Shefin, Printer and Office Equip. Specialist replied 4 months ago

Hi,

You will be charged an initial $5 when you submit your question and payment information. You will be charged your remaining balance once the Expert responds to your question. If you used Paypal as payment, you will be charged the full amount when you submit your question.

We pride ourselves in our 100% satisfaction guarantee. If you’re not happy, we’ll give you your money back.

Thank you.

Shefin

Ask Your Own Printers Question
Customer reply replied 4 months ago
No I'm not happy. Please refund my money. I'm not willing to let you have access to my computer. So I guess you can't help me.
Technician: Shefin, Printer and Office Equip. Specialist replied 4 months ago

Hi,

I will let JustAnswer's Customer Care team know and they will be in touch. You do not have to worry about the refund.

Thank you.

Shefin

Ask Your Own Printers Question
Customer reply replied 4 months ago
Ok
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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 6,603
6,603 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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