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My printer is stuck in quere mold. Hp 6500 E709n. About

Customer Question
My printer is stuck...

My printer is stuck in quere mold

Technician's Assistant: What's the brand and model of your printer?

Hp 6500 E709n

Technician's Assistant: How long has this been going on with your HP printer?

About three days......I just reconnected it to a new wifi service

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Last night

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

1 more thing it says it needs user intervention....

Submitted: 4 months ago.Category: Printers
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Answered in 1 minute by:
3/12/2018
Technician: Shefin, Printer and Office Equip. Specialist replied 4 months ago
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified

Hello!

Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

May I know the operating system you are using? Is it Windows 10?

How do you connect the printer to the computer? Using USB cable?

Are you able to copy like Xerox (photocopy) without using the computer?

Can I access your computer remotely and check the issue?

Thank you.

Customer/p>
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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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