Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

Get message that print head is missing or failed. HP

Get message that print...

Get message that print head is missing or failed.

Technician's Assistant: What's the brand and model of your printer?

HP Officejet 6500A

Technician's Assistant: How long has this been going on with your OfficeJet?

Two days

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

I do not understand what you are talking about.

Show More
Show Less
Ask Your Own Printers Question
Answered in 2 minutes by:
3/12/2018
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,235
Experience: Printer and scanner problem resolver for over 15 years
Verified

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,235
Experience: Printer and scanner problem resolver for over 15 years
Verified
Richard and 87 other Printers Specialists are ready to help you
Ask your own question now
Customer reply replied 4 months ago
Please help me solve this problem

Thank you

Please note, these instructions are done on a computer

If you are on a windows computer, Click this link

download.teamviewer.com/download/TeamViewerQS.exe

Else for a Mac computer, Click this link

download.teamviewer.com/download/TeamViewerQS.dmg

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Ask Your Own Printers Question
Customer reply replied 4 months ago
I am waiting for the id and other info

ok.. not sure sorry what you are waiting for though..

You need to do the instructions I gave you please

Ask Your Own Printers Question
Customer reply replied 4 months ago
I do not see program on s reen
Customer reply replied 4 months ago
How can i conta t you personally by phon

Look at the bottom of your screen please for the Teaviewer file.

Ask Your Own Printers Question
Customer reply replied 4 months ago
Please cancel my request. Ill get local help with my problem. You have been very kind and patient.
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Richard Your Own Question
Richard
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,235
47,235 Satisfied Customers
Experience: Printer and scanner problem resolver for over 15 years

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I've changed the HP920XL black ribbon twice, but the
I've changed the HP920XL black ribbon twice, but the printing comes out very faint. The color printing works fine … read more
Harry
Harry
2,048 satisfied customers
Runs paper, but will not print. I replaced the ink, but
Runs paper, but will not print. I replaced the ink, but still would not print … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
508 satisfied customers
Print head is missing or failed. HPOfficdjet 6500A Plus.
I am a novice and do not know what you are talking about … read more
Richard
Richard
Technician
IT Manager, Consultant
47,235 satisfied customers
I have a HP Officejet 6500A printer, colour seems to be
I have a HP Officejet 6500A printer, colour seems to be printing but black is so faint I can'r read it. I have done all of the diagnostic tests and cleaned printer heads numerous times. (there is plen… read more
Dustin
Dustin
Support Technician
2,887 satisfied customers
I have a HP Officejet 6500A and keeop getting an error
Hello, I have a HP Officejet 6500A and keeop getting an error message when trying to print of "Paper size or type is incorrect Press OK to cancel job" I have tried different … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
My HP Officejet 6600 has been working great until recently.
My HP Officejet 6600 has been working great until recently. Message on the printer reads missing / failed printhead. The printer head appears to be missing, not detected, or incorrectly installed. I h… read more
Josh
Josh
It Support Specialist
Associate Degree
5,153 satisfied customers
Is HP PRINTER OFFICEJET 6500A PLUS THE SAME AS HP PRINTER
is HP PRINTER OFFICEJET 6500A PLUS THE SAME AS HP PRINTER OFFICEJET 6500E710n-z … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
My HP Officejet 6400A Plus printer said it needed a new
My HP Officejet 6400A Plus printer said it needed a new print head. Installed printhead and it printed 2 pages in good black and white. Now printing light grey, not B&W. What do you advise? Gloria … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
HP Support Team, I purchased a few months ago a HP Officejet
Hi HP Support Team, I purchased a few months ago a HP Officejet 7612. The unit worked well for the first two month but most recently we started to have issues with Ink cartridges and the printer head.… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I haVE PROBLEM WITH 6500 OFFICEJET PRINTER. aNYTIME i TURN
I haVE PROBLEM WITH 6500 OFFICEJET PRINTER. aNYTIME i TURN ON IT SAID THE BLACK INK ADDRESS IS MISSING. tHEN i HEARD THE INK CARTRIGE HOLDER TRYING TO MOVE BUT STUCK INSIDE THE COVER AND HAVE A MESSAG… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
When trying to print, I get General Error 0x61011bec on HP
When trying to print, I get General Error 0x61011bec on HP Officejet 6500A Plus Various attempts to solve this have failed… read more
Sudipto
Sudipto
Engineer
High School or GED
1,163 satisfied customers
i bought a new hp officejet 6500A Plus printer I cant perform
i bought a new hp officejet 6500A Plus printer I can't perform a head alignment I replaced the cartridges with new original ones I removed the print head I could clean the head When I am trying to ali… read more
Richard
Richard
Retired
Associate Degree
1,593 satisfied customers
I have an Error message 0xc19a0023 ... i tried unplugging and
I have an Error message 0xc19a0023 ... i tried unplugging and wait then replug my HP Officejet 6500A Plus ... took out the cartridges (new replaced 3 weeks ago). What can I do to get the printer to wo… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
My HP Officejet 6500A will not print. A "?" appears to the
My HP Officejet 6500A will not print. A "?" appears to the side of the lite area. I have checked to make sure that it is my default printer. I have turned it off and on. I have disconnected the back p… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
HP Officejet 6500A Plus Prnter. Install new 920XL color ink
HP Officejet 6500A Plus Prnter. Install new 920XL color ink prit cartridges, magenta, blue, yellow. Had printer print test page, the two blue and yellow and green was printed. No Magenta. Had printer … read more
Carl L
Carl L
Owner/CEO
Vocational, Technical or Trade Scho
627 satisfied customers
I have an HP Officejet 6500A Plus all in one. It has stopped
I have an HP Officejet 6500A Plus all in one. It has stopped printing both from web pages and Microsoft Word. I tried to print a test page and all that printed was teh heading with the Microsoft Windo… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
I have a HP officejet 6500a e790n and my black ink will not
I have a HP officejet 6500a e790n and my black ink will not print. I installed a new cartridge and still no luck. It is showing that the black ink is empty, but it is not. I have taken the cartridges … read more
PCDrMiller
PCDrMiller
Bachelor\u0027s Degree
675 satisfied customers
Any suggestion which printer to purchase that does color and
Any suggestion which printer to purchase that does color and black printing. I am not asking for much. I am an HP person so I would like a suggestion from the HP line.… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x