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My canon printer is printing pictures that come out faded…

Customer Question
My canon printer is...

My canon printer is printing pictures that come out faded like. I have new ink cartriges install an d I did an update on my computer. Please help me.

Technician's Assistant: What's the model of your printer?

IP 100

Technician's Assistant: Are you getting any error messages? Are you able to open the lid that covers the cartridges on your printer?

No messages yes I can open the cover

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

That is enough

Submitted: 6 months ago.Category: Printers
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Answered in 4 minutes by:
3/12/2018
Technician: Suhasini Velu,
 replied 6 months ago
Suhasini Velu
Category: Printers
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily. Before we proceed with any troubleshooting, please once unplug your printer from the wall outlet wait for 2 minutes and plug it back in. Let me know when this is done.

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Customer reply replied 6 months ago
I unplug
Technician: Suhasini Velu,
 replied 6 months ago

How about the computer you have is that Windows?

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Customer reply replied 6 months ago
plugedd back in
Technician: Suhasini Velu,
 replied 6 months ago

Alright, we have to perform a cleaning here on your printer.

Please wait until I compose the instructions for you to do that.

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Customer reply replied 6 months ago
Toshiba
Technician: Suhasini Velu,
 replied 6 months ago
  1. Make sure that the power is turned on.

  2. Hold down the RESUME/CANCEL button until the POWER lamp flashes once, then release it immediately.

    The printer starts cleaning the print head.

    The cleaning will be complete when the POWER lamp lights after flashing.

    Do not perform any other operations until the printer completes the cleaning of the print head. This takes about 1 to 2 minutes.

  3. Check the print head condition.

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Customer reply replied 6 months ago
done
Technician: Suhasini Velu,
 replied 6 months ago

Now try printing something.

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Customer reply replied 6 months ago
how do I check the print
Customer reply replied 6 months ago
head condition
Technician: Suhasini Velu,
 replied 6 months ago

Which means you have to try printing something and we will check the print quality.

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Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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