Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

Printer is not connected to apple computer. it was until…

Printer is not connected...

Printer is not connected to apple computer. it was until now. how reconnect?

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

Wirelessly

Technician's Assistant: When did you last update the printer driver software?

Can't recall ever.printer is brand new

Show More
Show Less
Ask Your Own Printers Question
Customer reply replied 5 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 5 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 10 minutes by:
3/12/2018
jinsmn
jinsmn, Engineer
Category: Printers
Satisfied Customers: 3,116
Experience: CAN PROVIDE SOLUTIONS FOR ISSUES RELATED TO COMPUTERS AND RELATED HARDWARE EQUIPMENTS.
Verified

Hello Sir/Madam. Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Let me know when you are ready for remote session.

jinsmn
jinsmn, Engineer
Category: Printers
Satisfied Customers: 3,116
Experience: CAN PROVIDE SOLUTIONS FOR ISSUES RELATED TO COMPUTERS AND RELATED HARDWARE EQUIPMENTS.
Verified
jinsmn and 87 other Printers Specialists are ready to help you
Ask your own question now
Customer reply replied 5 months ago
call me at(###) ###-####

Please go to www.teamviewer.com and download and install Teamviewer. Open Teamviewer and let me know the ID and Password ***** shows you.

Ask Your Own Printers Question
Customer reply replied 5 months ago
team viewer ID is###-##-####
Customer reply replied 5 months ago
team viewer ID###-##-####

Let me know the password *****

Ask Your Own Printers Question
Customer reply replied 5 months ago
not sure try: jacopaco

Password ***** ***** teamviewer shows under YOUR ID

Ask Your Own Printers Question
Customer reply replied 5 months ago
teamviewer does not show password
Customer reply replied 5 months ago
can we do this over telephone? my # is(###) ###-####
Customer reply replied 5 months ago
i did. but how does that help me. where do i find my password?

What you see on the Teamviewer window on your computer under YOUR ID?

Ask Your Own Printers Question
Customer reply replied 5 months ago
i see my Id, but there's nothing under it. just a prompt to say OK
Customer reply replied 5 months ago
i've connected to team viewer before, but have no record of password ***** used. does that mean i may not have an account and need to create one?

No need to create account, can you take a photo of your Teamviewer window and send it to***@******.*** ?

Ask Your Own Printers Question
Customer reply replied 5 months ago
can't i fix it myself if you tell me a few things to try? until my wife gets home, no way i can photo and send. need her iPhone. i don't have one

Okay, please click here and type the code 79775 and click on Right arrow button Download the file it prompted and Run it.

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask jinsmn Your Own Question
jinsmn
jinsmn
jinsmn, Engineer
Category: Printers
Satisfied Customers: 3,116
3,116 Satisfied Customers
Experience: CAN PROVIDE SOLUTIONS FOR ISSUES RELATED TO COMPUTERS AND RELATED HARDWARE EQUIPMENTS.

jinsmn is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,882 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
We cannot connect our chromebook to our printer. Wirelessly.
We cannot connect our chromebook to our printer JA: How are you connecting to your printer: wirelessly or by USB? Customer: wirelessly JA: When did you last update the printer driver software? Custome… read more
murpmi00
murpmi00
BS of Science
4 satisfied customers
Can't get to print says paper jam but no paper jam problem
can't get to print says paper jam but no paper jam problem 32 … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
549 satisfied customers
I cant get my canon pixma mp560 to connect wirelesslyt to my
i cant get my canon pixma mp560 to connect wirelesslyt to my Lenovo Ideapad 330 running windows 10 … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
73 satisfied customers
Doc feeder is stuck—cannot print from computer. Printer
Doc feeder is stuck—cannot print from computer. Printer keeps trying to work. … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
73 satisfied customers
I have an Epson 2630 printer which will not respond to my
I have an Epson 2630 printer which will not respond to my iMac print directions - ie it won't print … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I need assistance in adding a printer. Wirelessly. Never. I
I have a mac lap top trying to add HP Photosmart 5520 printer… read more
Sudipto
Sudipto
Engineer
High School or GED
1,172 satisfied customers
I have wifi, and an iMac computer. Trying to reconnect the
I have wifi, and an iMac computer. Trying to reconnect the Mac to my printer … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,882 satisfied customers
Printer wont print any type of document besides a JPEG.
printer wont print any type of document besides a JPEG … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
939 satisfied customers
OMG--I got someone. I'm trying to link my new Samsung
OMG--I got someone. I'm trying to link my new Samsung Electronics Xpress SL-C430W/XAA Wireless Color Printer--and link to my iMAC- but it does NOT accept the drive. Do I have to return this because I … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
461 satisfied customers
My 861 is offline. What do I do? Wireless. I don't know.
My 861 is offline. What do I do? JA: How are you connecting to your printer: wirelessly or by USB? Customer: wireless JA: When did you last update the printer driver software? Customer: I don't know J… read more
Moses C
Moses C
Bsc
805 satisfied customers
My wi fi does not connect. Wirelessly. Never how do I do
my wi fi does not connect JA: How are you connecting to your printer: wirelessly or by USB? Customer: wirelessly JA: When did you last update the printer driver software? Customer: never how do I do t… read more
VanMagnus Systems
VanMagnus Systems
Professor
Vocational, Technical or Trade Scho
69 satisfied customers
Trying to download my 200 mobile printer into my apple
trying to download my 200 mobile printer into my apple laptop doesn't seem to want to download. … read more
Harry
Harry
2,170 satisfied customers
My printer is canon MX472, i can't print from chromebook os.
my printer is canon MX472 , i can't print from chromebook os … read more
Elgin Vega
Elgin Vega
IT Consultant
Science Bachellor
133 satisfied customers
I have problem with my print. Wirelessly. A week ago. The
I have problem with my print JA: How are you connecting to your printer: wirelessly or by USB? Customer: wirelessly JA: When did you last update the printer driver software? Customer: a week ago JA: A… read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
I can't get my apple computer to use the WF-7620 scanner.
I can't get my apple computer to use the WF-7620 scanner … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,882 satisfied customers
I want to connect tito. Hp 5514. I need to connect to my
Don't know it is the latest download where do i find it … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Attempting to print but get message the printer is in error
Attempting to print but get message the printer is in error mode … read more
Md. Sadique
Md. Sadique
Engineer
Diploma in applied electronics
1,131 satisfied customers
I have a WP-4530 epson printer. My computer crashed, the
I have a WP-4530 epson printer. My computer crashed, the printer (devices and printers) says it is connected wirelessly but I cant get it to mprint?… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x