Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Cannot get printer to print. Got new cartridges. I changed…

Customer Question
Cannot get printer to...

Cannot get printer to print. Got new cartridges. I changed from Comcast to centurylink. Would that make a difference?

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

Wireless

Technician's Assistant: When did you last update the printer driver software?

Can't remember

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Don't believe so. If you could help me it would be so appreciated. Not smart when it comes to electronics.

Submitted: 4 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 2 minutes by:
3/12/2018
Technician: Richard, Technician replied 4 months ago
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,276
Experience: Printer and scanner problem resolver for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me please exactly what happens when you try to print?

Please let me know

Ask Your Own Printers Question
Customer reply replied 4 months ago
The printer acted like it was going to print, but when the paper was out nothing on it.
Technician: Richard, Technician replied 4 months ago

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Ask Your Own Printers Question
Customer reply replied 4 months ago
will do.
Technician: Richard, Technician replied 4 months ago

Thank you

Ask Your Own Printers Question
Customer reply replied 4 months ago
Printer still won't print.
Technician: Richard, Technician replied 4 months ago

Thanks

Can you remove the ink from the printer then power it off.

then using a Q-Tip with cleaning alcohol (or warm water if you do not have any), clean out the areas where the ink goes in.

Then use a damp cloth and wipe down the inside of the printer.

Once done, let it dry for 10 minutes

Then put the ink back in, power it on and tell me if it then prints correctly please

This will also allow you to see if any foreign objects are in the printer which may cause this.

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Richard Your Own Question
Richard
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,276
47,276 Satisfied Customers
Experience: Printer and scanner problem resolver for over 15 years

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,876 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I had to change my ink cartridges last week and since then
I had to change my ink cartridges last week and since then all I get is an error message on my HP Officejet 6600 screen is "There is a problem with the printer or ink system. Turn the printer off then… read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
I am a senior citizen and not very smart when it comes to
I am a senior citizen and not very smart when it comes to electronics. I can not get my new printer to work. It is an HP Office Jet 3930. I guess the instructions have been thrown away accidentally. C… read more
ChrisC
ChrisC
PC Technician
Associate Degree
1,306 satisfied customers
It wont print because it says you need to change your toner
it wont print because it says you need to change your toner cayenne.. I changes it with a new one and still the same thing cant print change toner cayene … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
Trying to sync my printer with my I-Pad. Got an email address
Trying to sync my printer with my I-Pad. Got an email address and a password ***** can log in successfully. But then I have to log in again with a username and password ***** the username and/or passw… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I have a MX512 printer and printing comes out blurry like looking
I have a MX512 printer and printing comes out blurry like looking thou the wrong glasses is there some wy I can fix this or have you fix it over the internet. Thank you ***** *****@******.***… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
5,481 satisfied customers
I have a Lexmark Platinum Pro 905 all in one. The printer
I have a Lexmark Platinum Pro 905 all in one. The printer is working; however, the black toner print is totally illegible. The colors are fine. I replaced the black toner cartridge and it still is ill… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
5,481 satisfied customers
The 6980 was working fine but needed a new print cartridge,
The 6980 was working fine but needed a new print cartridge, replaced the color cartridge and when I closed the top cover the printer did not complete the alignment process. I put the old cartridge bac… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
I have a CANON 550. It was working until I replaced the black
I have a CANON 550. It was working until I replaced the black cartridge. The message on the screen reads: " U043 The following inktank cannot be recognised" I was assured that the cartridge I bought a… read more
romr2009
romr2009
Bachelor's Degree
345 satisfied customers
I put in 3 new cartridges, they all needed renewing at once,
I put in 3 new cartridges, they all needed renewing at once, and the printer has not printed in black since, but the other colours are working all right. I got in touch with Lexmark, who suggested I u… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
5,481 satisfied customers
I have a HP Photosmart C4600 all in one Series printer. Oddly
I have a HP Photosmart C4600 all in one Series printer. Oddly I went to change the cartridges yesterday and had real difficulty . My wife helped and got the black and white cartridge in but the colur … read more
Carl L
Carl L
Owner/CEO
Vocational, Technical or Trade Scho
627 satisfied customers
My printer keeps coming up with the message Ink delivery system
My printer keeps coming up with the message Ink delivery system has failed. At the moment I can clear it by switching it off and on again but obviously somethinh is not right.… read more
Carl L
Carl L
Owner/CEO
Vocational, Technical or Trade Scho
627 satisfied customers
Ive been running two Samsung CLP-510 printers very satisfactorily
I've been running two Samsung CLP-510 printers very satisfactorily for about three years now, printing mostly black with occasionally colour (e.g. letterheads). Recently the cyan on one of them starte… read more
Printer Doctor
Printer Doctor
Technical Support Manager
Master\u0027s Degree
390 satisfied customers
Hi - I have a Pixma M990 that has stopped printing wirelessly.
Hi - I have a Pixma M990 that has stopped printing wirelessly. It won't recognise the coonection port. It can find it by name but won't connect. I've typed in my WEP key but still won't recognise. I j… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
I have a laser jet printer which a build up on toner on the
I have a laser jet printer which a build up on toner on the belt that feeds the paper past the ink cartridges. Is there anything I can do or is a part replacement necessary? As in, replacement of the … read more
Charlie
Charlie
Field engineer
Associate Degree
355 satisfied customers
I have put in new ink cartridge in my Canon MP160 the LED is
I have put in new ink cartridge in my Canon MP160 the LED is flashing up 5 and E can you help please? Steve… read more
spoonz123
spoonz123
Company director/Engineer
City & Guilds 224
1 satisfied customers
I have a Lexmark Z2300 Printer. I took out the black and color
I have a Lexmark Z2300 Printer. I took out the black and color cartridges when the X came on them. Now, with my new cartridges installed, it won't print. Keeps telling me to change them. I tried that … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
BJC4550 model # printer is acknowledge from computer but the
BJC4550 model # printer is acknowledge from computer but the printer head will not return home and the power light continues to blink… read more
spoonz123
spoonz123
Company director/Engineer
City & Guilds 224
1 satisfied customers
i have a photo smart printer psc1210 - q1600a - my3bcfd035 i
i have a photo smart printer psc1210 - q1600a - my3bcfd035 i have a new email carrier , how do i change from outlook to comcast? thank you… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
5,481 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x