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Windows did an update on my computer now my printer is

Customer Question
Windows did an update...

Windows did an update on my computer now my printer is offline and I don't know what to do

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

Usb

Technician's Assistant: When did you last update the printer driver software?

Not sure, it is fairly new printer

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No thanks

Submitted: 4 months ago.Category: Printers
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Answered in 6 minutes by:
3/12/2018
Technician: jinsmn, Engineer replied 4 months ago
jinsmn
jinsmn, Engineer
Category: Printers
Satisfied Customers: 3,078
Experience: CAN PROVIDE SOLUTIONS FOR ISSUES RELATED TO COMPUTERS AND RELATED HARDWARE EQUIPMENTS.
Verified

Hello Sir/Madam. Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Can you please let me know the Manufacturer and Model details of your printer?

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Customer reply replied 4 months ago
Will i need to pay more for an answer
Technician: jinsmn, Engineer replied 4 months ago

If you need Remote Support, you need to pay extra. Otherwise n need to pay extra money other than the fee for this question. If you need more clarification about our Fee and subscription please contact our customer support on *****@******.***

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Technician: jinsmn, Engineer replied 4 months ago

Do you still need assistance on this matter?

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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