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I need to replace the print head on a HP Office Pro 6830…

Customer Question
I need to replace...

I need to replace the print head on a HP Office Pro 6830 e-All-In-One-Printer. No one here can do it. How do I get the instructions to do it ?

Technician's Assistant: What HP model do you have?

HP Office Pro 6830 e-All-In-One-Printer Serial Number - TH5616208M Product Number - E3E02A

Technician's Assistant: How long has this been going on with your HP printer?

Two months - I cannot get any reply from HP. Printer is stored at present

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

December. Printer Head stopped working mid January this year

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No thank you

Submitted: 4 months ago.Category: Printers
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Answered in 50 minutes by:
3/12/2018
Technician: Richard Hill, Engineer replied 4 months ago
Richard Hill
Richard Hill, Engineer
Category: Printers
Satisfied Customers: 880
Experience: A good general knowledge of electronics, computers and telephony. I can usually get most things fixed.
Verified

Hi,

As I understand it the print head is not replaceable on a 6830e. In some cases due to regular faults with these HP have replaced the whole printer, so worth complaining to them. Otherwise, you could try cleaning the print head as shown here:

https://www.youtube.com/watch?v=6fu2NOkv5HI

I hope that helps, Best Regards,

Rich

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Technician: Richard Hill, Engineer replied 4 months ago

Hi,

Do you require any further assistance?

If not, I hope my answer was helpful and if so a positive rating would be much appreciated.

Best Regards,

Rich​

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Richard Hill, Engineer
Category: Printers
Satisfied Customers: 880
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Experience: A good general knowledge of electronics, computers and telephony. I can usually get most things fixed.

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