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Wi fi has gone off from computer but wifi is working in

Customer Question
Wi fi has gone...

Wi fi has gone off from computer but wifi is working in home. I usually phone brother in sydney but they have all gone home and they ususally talk me through it. I replaced the cartridge today, and it seemed to go off as the cartridge had run out. do so hope you can help I really need to do some printing asap.

Technician's Assistant: Are you getting any error messages? If so, what do they say?

The wlan access point/router cannot be detected

Technician's Assistant: The last time you changed your cartridges, did you replace them with new ones or refill the old ones?

New cartridge

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Not really Pearl

Submitted: 4 months ago.Category: Printers
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Answered in 5 minutes by:
3/12/2018
Technician: Richard, Technician replied 4 months ago
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,275
Experience: Printer and scanner problem resolver for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me the model of the device that will not connect to wifi please?

Thank you

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Shefin, Printer and Office Equip. Specialist
Category: Printers
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