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Doesn't ptint in black. Canon pixma mg2900series. Started…

Doesn't ptint in black ...

Doesn't ptint in black

Technician's Assistant: What's the brand and model of your printer?

Canon pixma mg2900series

Technician's Assistant: How long has this been going on with your Pixma?

Started today in middle of printing. put in a new black cartridge 245 black 245

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Don't remember doing it. been working well for 6 months

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Just want printer to print. forgot to tell you it works off the computer

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Answered in 3 hours by:
3/12/2018
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,821
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 5 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Video Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 5 months ago
what else do you need?
Customer reply replied 5 months ago
what other info do you need?

With the printer powered on, remove the power cord from the back.

Wait 2 minutes

Plug back in the power cord and power it on

Do you still have the error?

Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,821
Experience: IT at Justanswer
Verified
Harry and 87 other Printers Specialists are ready to help you
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Robert M.
Robert M., Consultant
Category: Printers
Satisfied Customers: 9,484
Experience: 30+ yrs. experience in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
Verified

this is Rob

what you have is a clogged print head or defective cartridge

please call me at the number in the secure section

there is a cleaning routine that might work

i might be able to do it by remote to your computer or i can run you through how to do it over the phone. It is on the printer menu as well. usually under maintenance or tools or setup or ink

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Harry
Harry
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Category: Printers
Satisfied Customers: 2,821
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