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I need to get my printer on wifi, I'm wondering how to do…

Customer Question
I need to get...

I need to get my printer on wifi, I'm wondering how to do it

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

USB

Technician's Assistant: When did you last update the printer driver software?

No idea (Just fyi I'm doing this for my grandmother, I just literally walked through the door after being away and having to deal with this lol)

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I don't think so

Submitted: 4 months ago.Category: Printers
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Answered in 6 minutes by:
3/11/2018
Technician: jeffreybongers, Engineer replied 4 months ago
jeffreybongers
jeffreybongers, Engineer
Category: Printers
Satisfied Customers: 933
Experience: Many years repairing and troubleshooting printers and photocopiers.
Verified

Hello, my name is***** will be assisting you today. Lets get started!

So to clarify have you tried updating the drivers and firmware of the printer?

What is the model?

Kind regards,

Jeffrey

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Customer reply replied 4 months ago
Epsom px-300
Technician: jeffreybongers, Engineer replied 4 months ago

Understood.

Do you want me to remotely connect and do his for you?

Kind regards,

Jeffrey

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Technician: jeffreybongers, Engineer replied 4 months ago

Do you still need assistance regarding this problem?

Waiting for your reply,

Kind regards,
Jeff

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jeffreybongers
jeffreybongers, Engineer
Category: Printers
Satisfied Customers: 933
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Experience: Many years repairing and troubleshooting printers and photocopiers.

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