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We were copying manually & all of a sudden error missing or…

We were copying manually...

We were copying manually & all of a sudden error missing or failed printhead

Technician's Assistant: What's the brand and model of your printer?

HP Officejet Pro 8600

Technician's Assistant: How long has this been going on with your OfficeJet?

Just happened

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

I don't remember

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Customer reply replied 4 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 4 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 47 minutes by:
3/12/2018
jeffreybongers
jeffreybongers, Engineer
Category: Printers
Satisfied Customers: 955
Experience: Many years repairing and troubleshooting printers and photocopiers.
Verified

Hello, my name is***** will be assisting you today. Lets get started!

So to clarify have you tried updating the drivers and firmware of the HP Officejet Pro 8600 printer?

Kind regards,

Jeffrey

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Customer reply replied 4 months ago
no

Understood.

Do you want me to remotely connect and solve this for you?

Kind regards,

Jeffrey

jeffreybongers
jeffreybongers, Engineer
Category: Printers
Satisfied Customers: 955
Experience: Many years repairing and troubleshooting printers and photocopiers.
Verified
jeffreybongers and 87 other Printers Specialists are ready to help you
Ask your own question now

Great!

If you are on a windows computer, Click this link

http://download.teamviewer.com/download/TeamViewerQS.exe

A program called Teamviewer will start downloading to your computer (it does not open a webpage, a blank screen will show but the file is downloading to your computer).

Run the TeamviewerQS.exe download and it shows you an ID and Password.

Give me the ID and Password here please so I can connect

Do not close the program but leave it open else I will not be able to connect

Example:

ID###-##-####/p>

password: 1234

Please let me know how this goes.

Kind regards,

Jeffrey

Ask Your Own Printers Question
Customer reply replied 4 months ago
I would prefer to enter my id & password *****

Understood.

You need to startup teamviewer, this will generate a ID and password.

Give these to me here please.

Kind regards,

Jeffrey

Ask Your Own Printers Question
Customer reply replied 4 months ago
firstprize38 ID
Customer reply replied 4 months ago
112538 pw

Understood.

Please click this link:http://download.teamviewer.com/download/TeamViewerQS.exe

Download it, then run, this will show the id and passord.

Please let me know how this goes.

Kind regards,

Jeffrey

Ask Your Own Printers Question

how are we going?

Kind regards,

Jeffrey

Ask Your Own Printers Question
Customer reply replied 4 months ago
were you able to access by remote or do I have to enter pw & id

understood.

Are you on a windows or MAC computer?

Kind regards,

Jeffrey

Ask Your Own Printers Question
Customer reply replied 4 months ago
windows

Great!

Please startup the Teamviewer software.

Kind regards,

Jeffrey

Ask Your Own Printers Question
Customer reply replied 4 months ago
okay

great!

Please let me know how this goes.

Kind regards,

Jeffrey

Ask Your Own Printers Question
Customer reply replied 4 months ago
sure will
Customer reply replied 4 months ago
how will I know if you are remote

For me to remote, you need to startup teamviewer and give me your id and password.

Otherwise i cant remote.

Kind regards,

Jeffrey

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jeffreybongers
jeffreybongers
jeffreybongers, Engineer
Category: Printers
Satisfied Customers: 955
955 Satisfied Customers
Experience: Many years repairing and troubleshooting printers and photocopiers.

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