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I need to reconnect hardware device (HP Officejet Pro 8610)

Customer Question
I need to reconnect...

I need to reconnect hardware device (HP Officejet Pro 8610) to my laptop.

Technician's Assistant: What kind of computer or device are you printing from?

Lenovo Yoga 720

Technician's Assistant: How long has this been going on with your OfficeJet?

Just today.

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

I got laptop new in Nov 2017 so I don't believe I have done that

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

At one point I got an error on printer that said Network status was offline.

Submitted: 4 months ago.Category: Printers
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Answered in 5 minutes by:
3/11/2018
Technician: Cody, Senior Systems Administrator replied 4 months ago
Cody
Cody, Senior Systems Administrator
Category: Printers
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Technician: Cody, Senior Systems Administrator replied 4 months ago

how are you connecting the printer?

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Customer reply replied 4 months ago
It is wireless
Customer reply replied 4 months ago
Are you still there?
Technician: Cody, Senior Systems Administrator replied 4 months ago

yes

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Technician: Cody, Senior Systems Administrator replied 4 months ago

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

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Technician: Cody, Senior Systems Administrator replied 4 months ago

d

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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