Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

I have an error code #0x69. 1 week ago on my apple

I have an error...

I have an error code #0x69

Technician's Assistant: Is your printer displaying the error on all print jobs, even after you restart it?

Yes

Technician's Assistant: When did you last update the printer driver software?

1 week ago on my apple

Show More
Show Less
Ask Your Own Printers Question
Customer reply replied 4 months ago
This printer is connected to a Mac. The email of the Mac is***@******.***
Customer reply replied 4 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 4 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 4 months ago
can we get this fixed?
Answered in 43 minutes by:
3/11/2018
jeffreybongers
jeffreybongers, Engineer
Category: Printers
Satisfied Customers: 955
Experience: Many years repairing and troubleshooting printers and photocopiers.
Verified

Hello, my name is***** will be assisting you today. Lets get started!

So to clarify have you tried updating the drivers and firmware of the printer?

What is the model?

Kind regards,

Jeffrey

Ask Your Own Printers Question
Customer reply replied 4 months ago
epson wf-3640

Understood.

Do you want me to remotely connect and solve this for you?

Kind regards,

Jeffrey

Ask Your Own Printers Question
Customer reply replied 4 months ago
lets try other things first
Customer reply replied 4 months ago
OK?

Understood.

I do see there is a firmware available for the printer from here:https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-WF-3640/s/SPT_C11CD16201?review-filter=macOS+10.13.x

Are you able to install this?

It would be greatly appreciated to rate me 5 stars after this conversation. The rating can be done in the top of this screen.

Please let me know how this goes.

Kind regards,

Jeffrey

Ask Your Own Printers Question

Do you still need assistance regarding this problem?

It would be greatly appreciated to rate my answer after this conversation. The rating can be done in the top of this screen.

Waiting for your reply,

Kind regards,
Jeff

Ask Your Own Printers Question

Do you still need assistance regarding this problem?

It would be greatly appreciated to rate my answer after this conversation. The rating can be done in the top of this screen.

Waiting for your reply,

Kind regards,
Jeff

jeffreybongers
jeffreybongers, Engineer
Category: Printers
Satisfied Customers: 955
Experience: Many years repairing and troubleshooting printers and photocopiers.
Verified
jeffreybongers and 87 other Printers Specialists are ready to help you
Ask your own question now
Customer reply replied 4 months ago
could not download the firmware. I think that's because of the 0x69 fault that the printer is in.
Customer reply replied 4 months ago
Sorry that I had to step away for awhile. Does my last message make sense?
Customer reply replied 4 months ago
Cancel that. I will reconnect tomorrow using the Mac that this printer is connected to. Have a good night.

Great!

If you are on a windows computer, Click this link

http://download.teamviewer.com/download/TeamViewerQS.exe

A program called Teamviewer will start downloading to your computer (it does not open a webpage, a blank screen will show but the file is downloading to your computer).

Run the TeamviewerQS.exe download and it shows you an ID and Password.

Give me the ID and Password here please so I can connect

Do not close the program but leave it open else I will not be able to connect

Example:

ID###-##-####/p>

password: 1234

Please let me know how this goes.

Kind regards,

Jeffrey

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask jeffreybongers Your Own Question
jeffreybongers
jeffreybongers
jeffreybongers, Engineer
Category: Printers
Satisfied Customers: 955
955 Satisfied Customers
Experience: Many years repairing and troubleshooting printers and photocopiers.

jeffreybongers is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
ERROR CODE :0x69. WHEN I TRUN IT ON. I DONT KNOW. JUST HELP
ERROR CODE :0x69 JA: Is your printer displaying the error on all print jobs, even after you restart it? Customer: WHEN I TRUN IT ON JA: When did you last update the printer driver software? Customer: … read more
Harry
Harry
2,048 satisfied customers
The printer works fine but the computer will not communicate
the printer works fine but the computer will not communicate with the scanner! … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
I am trying to scan a document to email and I keep getting a
I am trying to scan a document to email and I keep getting a Communication error, connect computer … read more
Sudipto
Sudipto
Engineer
High School or GED
1,163 satisfied customers
Epson workforce suddenly won't print, and I noticed that for
Epson workforce suddenly won't print, and I noticed that for some reason the ink carriage does not clear the side in order to open the ink well. Also there is no indication that the printer is out of … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
51 satisfied customers
The perforated line on by Scanner screen won't expand. I am
The perforated line on by Scanner screen won't expand. … read more
John Castle
John Castle
BSC in Computing Network Management and Design
145 satisfied customers
Printer I-Sensys MF8450 displays error code E000100 and
Hi Printer I-Sensys MF8450 displays error code E000100 and needs a good service - please advise … read more
Harry
Harry
2,048 satisfied customers
My printer keeps saying support code #1259 or paper tray is
My printer keeps saying support code #1259 or paper tray is retracted. I can't seem to fix it. … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Won't scan to pc. It says to try changing the security
It says to try changing the security function (firewall) settings to allow the machine and PC to communicate correctly … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
IPF 650 printer error code 0311300312618. Have not
IPF 650 printer error code 0311300312618 JA: Is your printer displaying the error on all print jobs, even after you restart it? Customer: Yes JA: When did you last update the printer driver software? … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
We had a power outage a week ago and my printer hasn't
we had a power outage a week ago and my printer hasn't worked since also I have tried uninstalling and reinstalling and it wont … read more
John
John
System/Network administrator
High School or GED
2,073 satisfied customers
I am unable to get it to connect wirelessly with my
I am unable to get it to connect wirelessly with my computer. … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
Espon wf3620 error code 0x69, espon workforse wf3620 4in1
espon workforse wf3620 4in1 wireless inkjet printer … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
Printer won't print normal. 2630 and 1 1/2 yrs, HP Windows
It has been like this since It ran out of ink 4 weeks ago … read more
Josh
Josh
It Support Specialist
Associate Degree
5,153 satisfied customers
Error code ox69, FoeWF3640, WF3640 Code 0x69, PC Windows 7
I get thru time, the sys is setting up then while the printer is going through set up it stops flashes error code 0x69… read more
Josh
Josh
It Support Specialist
Associate Degree
5,153 satisfied customers
I've lost print functions for all of my apple products and i
i've lost print functions for all of my apple products and i am unable to reinstall … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
Second opinion] - I have a premium account and need help
Second opinion] - Hi: I have a premium account and need help with my canon mb5020 printer. I just set it up and got an error message code 7100 you guys were helping me and then a family emergency took… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
I consistenly get error code e202-0002. turning the the
I consistenly get error code e202-0002 . turning the the mf217w off then on does not reset the device… read more
VanMagnus Systems
VanMagnus Systems
Professor
Vocational, Technical or Trade Scho
69 satisfied customers
My HP PhotoSmart printer is not printing. It did print the
My HP PhotoSmart printer is not printing. It did print the Configuration. Under Settings, it says Auto-Off. Is that the problem?… read more
VanMagnus Systems
VanMagnus Systems
Professor
Vocational, Technical or Trade Scho
69 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x