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After upgrading firmware it no longer prints correctly

Customer Question
After upgrading firmware it...

After upgrading firmware it no longer prints correctly colors and/or text

Technician's Assistant: What's the brand and model of your printer?

Its a PIXMA

Technician's Assistant: How long has this been going on with your Pixma?

1 MONTH OR SO

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

NOT SURE USING WIN10

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

FIX IT

Submitted: 4 months ago.Category: Printers
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Answered in 8 minutes by:
3/11/2018
Technician: Suhasini Velu,
 replied 4 months ago
Suhasini Velu
Category: Printers
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily. Before we proceed with any troubleshooting, please once unplug your printer from the wall outlet wait for 2 minutes and plug it back in. Let me know when this is done.

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Customer reply replied 4 months ago
done
Technician: Suhasini Velu,
 replied 4 months ago

Kindly mention the model number of your printer.

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Technician: Suhasini Velu,
 replied 4 months ago

And I would like to know how is the printer connected to your computer?
Is it through USB or through Wi-Fi?

Ask Your Own Printers Question
Customer reply replied 4 months ago
connected wifi
Customer reply replied 4 months ago
can i go back to original firmware
Technician: Suhasini Velu,
 replied 4 months ago

We may try re-installing your printer on the computer.

Ask Your Own Printers Question
Technician: Suhasini Velu,
 replied 4 months ago

Kindly mention the model number of your printer.

Ask Your Own Printers Question
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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