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I am just now doing the install and am stuck on the first…

Customer Question
I am just now...

I am just now doing the install and am stuck on the first instructions. installing the print cartridges

Technician's Assistant: What's the model of your printer?

Wf 2630

Technician's Assistant: Are you getting any error messages? Are you able to open the lid that covers the cartridges on your printer?

I have the lid open but cannot go anywhere from there

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I have not unpacked the toner cartridges yet

Submitted: 4 months ago.Category: Printers
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Answered in 5 minutes by:
3/11/2018
Technician: jeffreybongers, Engineer replied 4 months ago
jeffreybongers
jeffreybongers, Engineer
Category: Printers
Satisfied Customers: 955
Experience: Many years repairing and troubleshooting printers and photocopiers.
Verified

Hello, my name is***** will be assisting you today. Lets get started!

So to clarify have you tried updating the drivers and firmware of the wf 2630 printer?

Kind regards,

Jeffrey

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Technician: jeffreybongers, Engineer replied 4 months ago

Do you still need assistance regarding this problem?

Waiting for your reply,

Kind regards,
Jeff

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jeffreybongers, Engineer
Category: Printers
Satisfied Customers: 955
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Experience: Many years repairing and troubleshooting printers and photocopiers.

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