Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have just bought a Pixma MG5765 and I cannot get it to…

Customer Question
Hello Pearl Technician's Assistant:...

Hello Pearl

Technician's Assistant: What's the brand and model of your printer?

I have just bought a Pixma MG5765 and I cannot get it to connect to any of our devices

Technician's Assistant: How long has this been going on with your Pixma?

Bought it about 12.00 today and since then I am not very tech savvy but have followed the instructions that came in the box and no success

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

About three weeks ago I have windows 10 The other computer we think needs an update which we have just purchased on line that computer is a mac pro This one is a dell

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I don't know -

Submitted: 4 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 34 minutes by:
3/11/2018
Technician: Md. Sadique, Engineer replied 4 months ago
Md. Sadique
Md. Sadique, Engineer
Category: Printers
Satisfied Customers: 3,660
Experience: Electronics engineer with 7+ years of experience in repairing office equipments & printers
Verified

Hello, and thank you for your question. I am reviewing it now and will reply again in a moment.

Ask Your Own Printers Question
Technician: Md. Sadique, Engineer replied 4 months ago

How are you trying to connect the printer to your computer?

Wirelessly/via USB cable.

Ask Your Own Printers Question
Technician: Md. Sadique, Engineer replied 4 months ago

The best way to connect this printer would be wirelessly as you have multiple computers in your home.

As of the first step, we need to connect this printer to your wifi. Once connected, this printer can be accessed by any device PC/mobile/iPad connected to the same wifi network.

Ask Your Own Printers Question
Technician: Md. Sadique, Engineer replied 4 months ago

Please let me know once you're ready.

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

3,660 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I have Canon PIXMA MX700 series. It was purchased three
I have Canon PIXMA MX700 series. It was purchased three years ago along with a new IMAC Computer. The printer will not print a copy from the computer. It appears to be jammed, but it isn't. The machine will turn on and appear to want to print but just stops dead and on comes the yellow warning light. When this happened previously on another Canon printer, the people at Best Buy told me it would probably cost me to try fix it than it would to replace printer. Please advise me. I need the printer to work because I am an educator and not a tech person at all. Thanks. Kelly. … read more
Sudipto
Sudipto
Engineer
High School or GED
1,163 satisfied customers
I'm trying to print on A5 250g card and the printer icon
I'm trying to print on A5 250g card and the printer icon keeps telling me it is not connected to the computer. However, if i try printing A4, I have no problem. I have a Canon MG5765 printer. … read more
Harry
Harry
2,042 satisfied customers
CD Rom for Pixma Pro-100 will not open no matter what. Pixma
CD Rom for Pixma Pro-100 will not open no matter what … read more
Moses C
Moses C
Bsc
764 satisfied customers
Have the canon pixma pro 100 printing pictures or photos of
Have the canon pixma pro 100 printing pictures or photos of any size getting … read more
Harry
Harry
2,042 satisfied customers
I have a Pixma Pro 10. It does not print pictures as I see
I have a Pixma Pro 10. It does not print pictures as I see them on my computer screen. They are always darker then what I have adjusted in my editing program. … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
My Wife has a Officejet Pro 6830 purchased from Office Depot
My Wife has a Officejet Pro 6830 purchased from Office Depot in Athens, Ga December 16, 2016. The printer has not performed to our liking from the start. A couple of weeks ago it started saying proble… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I am trying to get to someone about my canon pixma 10
I am trying to get to someone about my canon pixma 10 problem , but all this is showing is camera techs even when I switch this to printer. How do I get to someone that can help with my printer proble… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
Pixma ts5000. Takes up to 10 minutes to dump print job - not
Pixma ts5000. Takes up to 10 minutes to dump print job - not good enough. … read more
Lorenz Vauck
Lorenz Vauck
Computer Expert
Electrical Engineering
71 satisfied customers
I have a Canon MX7600 printer. I hooked it up to a computer
I have a Canon MX7600 printer. I hooked it up to a computer I recently bought, a DELL Inspiron Desktop 3000. I can't find the programming disc that came with the printer, and the BestBuy Geek Squad sa… read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
I have purchased and began installation of OfficeJet Pro
Hi, John; I have purchased and began installation of OfficeJet Pro 6970 about two days ago for our home. … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I recently purchased a new windows 10 Dell computer. I want
I recently purchased a new windows 10 Dell computer. I want to use my current Canon PIXMA MP210 printer/scanner with this computer. I also want to use MP Navigator as I did on my previous computer, wh… read more
Cris
Cris
60 satisfied customers
I just purchased a new Lenovo computer. I have a canon
I just purchased a new Lenovo computer. I have a canon printer which I have had for a few years. I was told that I could connect the printer, a Pixma MX860to my new computer without having to use the … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,323 satisfied customers
Came across these pages, although three years ago.The
Came across these pages, although three years ago.The printer is ip5200,same problem and I am with you until the third paragraph "press the Resume/Cancel button 2 times". After releasing power button … read more
Sudipto
Sudipto
Engineer
High School or GED
1,163 satisfied customers
I have a MG5765 air printer which I cannot get to print a
I have a MG5765 air printer which I cannot get to print a word document from my iPad..can u help please?… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
We purchased our Brother MFC-J650DW printer about five
We purchased our Brother MFC-J650DW printer about five months ago. It came with one set of ink cartridges included (standard size, not high yield). Those cartridges worked well, but needed to be repla… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
BOUGHT WIFE 2ND HAND PRINTER WF-3640 FROM YOU IN THE LAST
BOUGHT WIFE 2ND HAND PRINTER WF-3640 FROM YOU IN THE LAST 12 MONTHS WORKED PERFECTLY TILL I CHANGED THE INK LAST MONTH NOW IT WON'T PRINT OR COPY MY SON ROBERT LAFOREST WHO ALSO BOUGHT ONE OF YOUR PRI… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
we bought a printer about a year to a year and a half ago.
we bought a printer about a year to a year and a half ago. we are seniors and not tech savvy at all. my husband put in the start up disc and said he followed all directions and it didn't work. we didn… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
I need an all in one printer to use hardwired on my Imac on
I need an all in one printer to use hardwired on my Imac on perhaps wireless on my dell laptop for work. I say perhaps bec. I have had issues with my HP Officejet 8500 and tech support also asks me if… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x