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I had a paper jam on my printer. So opened the front panel…

Customer Question
I had a paper...

I had a paper jam on my printer. So opened the front panel cover, took out the toner cartridge and pulled out the paper. Put everything back in place. The paper jam light does not turn off. I cleared out the paper jam. What to do next?

Technician's Assistant: What's the brand and model of your printer?

Image Class MF4350d

Technician's Assistant: How long has this been going on with your printer?

About 15 minutes now.

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Over 5 years ago. I always took care of the paper jam whenever it happened. Today is the first time it gave me

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Such serious problem. That is all.

Submitted: 4 months ago.Category: Printers
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Answered in 9 hours by:
3/11/2018
Technician: Fran, Computer Support Specialist replied 4 months ago
Fran
Fran, Computer Support Specialist
Category: Printers
Satisfied Customers: 267
Experience: IT Consultant
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your today. I apologize for the extended wait time you've experienced, I've only just come online now and would like to assist you with your question.

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Customer reply replied 4 months ago
Thank you for your reply. What do you suggest I do?
Technician: Fran, Computer Support Specialist replied 4 months ago

Have you turned it off and back on to see if that clears it?

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Technician: Harry, Engineer replied 4 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,609
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Shefin, Printer and Office Equip. Specialist
Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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