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Need help setting up a new HP ENVY Photo6255 to a Samsung…

Customer Question
Need help setting up...

Need help setting up a new HP ENVY Photo6255 to a Samsung laptop wireless. I am with TDS . Can eplain it any better?

Technician's Assistant: What TDS model do you have?

I have interner phone and TV called a bundle.

Technician's Assistant: How long has this been going on with your TDS? What have you tried so far?

About 5months

Technician's Assistant: Anything else you want the Equipment Expert to know before I connect you?

I hope not?

Submitted: 4 months ago.Category: Printers
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Answered in 3 minutes by:
3/10/2018
Technician: Suhasini Velu,
 replied 4 months ago
Suhasini Velu
Category: Printers
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified
Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily. Before we proceed with any troubleshooting, please once unplug your printer from the wall outlet wait for 2 minutes and plug it back in. Let me know when this is done.
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Customer reply replied 4 months ago
This is a new printer I just need to know in simpelterms on how to set it up with my competer and the T>D>S eqoipment they have me set up with.
Technician: Suhasini Velu,
 replied 4 months ago

And I would like to know how is the printer connected to your computer?
Is it through USB or through Wi-Fi?
How about the computer you have is that Windows?

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