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It is apparently .....offline AGAIN!!!!! Wirelessly. How do…

Customer Question
It is apparently .....offline...

It is apparently .....offline AGAIN!!!!!

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

Wirelessly

Technician's Assistant: When did you last update the printer driver software?

How do I do that?

Submitted: 4 months ago.Category: Printers
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Answered in 14 minutes by:
3/10/2018
Technician: Cody, Senior Systems Administrator replied 4 months ago
Cody
Cody, Senior Systems Administrator
Category: Printers
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Technician: Cody, Senior Systems Administrator replied 4 months ago

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

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Customer reply replied 4 months ago
Look, Cody, the problem is, every time I want to print sommething, the printer is offline. All the software is up to date. I just want my printer online. Always. Now how ddo I change the settings so that it is always on line?
Customer reply replied 4 months ago
What is this $39 bullsh*t?
Customer reply replied 4 months ago
I already paid my $5, which is supposedly good until Friday. Is this a scm?
Technician: Harry, Engineer replied 4 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,599
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 4 months ago
I just want to know if you know how to get a printer online, and then get it ti STAY online.
Technician: Harry, Engineer replied 4 months ago

Our services are not $5.

Call customer service at 1-***-***-****

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