Printers

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Says "Cannot print. Visit www.hpinstantink.com for

Customer Question
Says "Cannot print....

Says "Cannot print. Visit www.hpinstantink.com for information

Technician's Assistant: What's the brand and model of your printer?

HP ENVY 4500

Technician's Assistant: How long has this been going on with your printer?

2 days

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Do not know

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Also won't copy

Submitted: 4 months ago.Category: Printers
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Answered in 23 minutes by:
3/10/2018
Technician: Suhasini Velu,
 replied 4 months ago
Suhasini Velu
Category: Printers
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified
Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily. Before we proceed with any troubleshooting, please once unplug your printer from the wall outlet wait for 2 minutes and plug it back in. Let me know when this is done.
Ask Your Own Printers Question
Customer reply replied 4 months ago
done
Technician: Suhasini Velu,
 replied 4 months ago

And I would like to know how is the printer connected to your computer?
Is it through USB or through Wi-Fi?
How about the computer you have is that Windows?

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Customer reply replied 4 months ago
NO I pay enough for AOL and ink, I don't need to have to pay for technical support. I already paid $5 just to ask the
question.
Technician: Suhasini Velu,
 replied 4 months ago

No the $5 is a deposit for the question only and it will be explained on the sign up page.

Ask Your Own Printers Question
Technician: Suhasini Velu,
 replied 4 months ago

JustAnswer is a question and answer site and not affiliated with AOL.
I am a certified technician and if you'd like to continue on JustAnswer, I will try my best to help you with your question.
Otherwise, if you came here by mistake, let me know and the Customer Care team will reach out to you.

Ask Your Own Printers Question
Customer reply replied 4 months ago
Sorry, I need AOL Customer care
Customer reply replied 4 months ago
Sorry I need AOL Customer care
Technician: Suhasini Velu,
 replied 4 months ago

If you do not wish to utilize our services, you can Customer Support via email at***@******.*** or you can view options for contacting them by chat or phone at ww2.justanswer.com/help to request a refund.

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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