Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

I have 2 computers wirelessly connected to my Epson WF-4740…

I have 2 computers...

I have 2 computers wirelessly connected to my Epson WF-4740 printer. Cassette 1 has envelopes, cassette 2 has 81/2 x 11 plain paper. One of the computers prints without a problem. The other, however, tells me that the paper size is incorrect. How can I get the 1 computer to send this print job to cassette 2 for plain paper print jobs?

Technician's Assistant: How are you connecting to your WF-4740: wirelessly or by USB?

Wirelessly

Technician's Assistant: When did you last update the printer driver software?

I just added the printer to the computer today. Does that update the software?

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

That should be all

Show More
Show Less
Ask Your Own Printers Question
Customer reply replied 4 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 4 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 4 months ago
We're on the wrong computer, though. This one works. Should I jump to the other one?
Answered in 19 minutes by:
3/10/2018
Suhasini Velu
Category: Printers
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily. Before we proceed with any troubleshooting, please once unplug your printer from the wall outlet wait for 2 minutes and plug it back in. Let me know when this is done.

Ask Your Own Printers Question

No you can be on this computer which is working.

If I need to troubleshoot this remotely then you can switch to the other computer which isn't working.

Suhasini Velu
Category: Printers
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified
Suhasini Velu and 87 other Printers Specialists are ready to help you
Ask your own question now
Customer reply replied 4 months ago
I have unplugged the printer.
It should be just another moment, now.

Sure, I believe the other computer is Windows am I right?

Ask Your Own Printers Question
Customer reply replied 4 months ago
I've switched to the computer (laptop) that isn't working so we're all set.
shall I replug the printer?

http://www.justanswer.com/remotedesktop/join.aspx?Session=283f25ae-331c-49ea-a383-952ab888d906

Please click on the above link on your Windows computer and a file named Elsinore.Screenconnect would be downloaded.
Double click on the downloaded file to enable remote access on your computer.Let me know if you have any difficulties in doing this.
If you are not able to see the downloads, press control key and J together at the same time and you will find the downloads folder of your browser.

Ask Your Own Printers Question

Yes, you can.

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Suhasini Velu Your Own Question
Suhasini Velu
Suhasini Velu
Suhasini Velu
Category: Printers
Satisfied Customers: 640
640 Satisfied Customers
Experience: Engineer at CSS Corp Pvt Ltd

Suhasini Velu is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
When I start the copy procedure the settings indicate that I
Hi. When I start the copy procedure the settings indicate that I have selected 8x10 plain paper but at the top of the window there is a question mark after the source (paper cassette). When I proceed … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I don't know how to load 11x17 paper into cassette 2 in my
I don't know how to load 11x17 paper into cassette 2 in my Epson wf-7620. … read more
Md. Sadique
Md. Sadique
Engineer
Diploma in applied electronics
1,124 satisfied customers
How can I print envelopes of any size in a canon pixma mx922
How can I print envelopes of any size in a canon pixma mx922 printer the printer will not print the envelopes from printmaster software. The printer is printing? My name is*****: How are you connectin… read more
Harry
Harry
2,046 satisfied customers
I cannot print envelopes on my Epson WF 7620, WF 7620 maybe
When I load an envelope in the back it automatically rejects it and tries to take the envelope from casset 1… read more
cvd4311
cvd4311
Computer Analyst
Bachelor\u0027s Degree
726 satisfied customers
How do I print 11x17 paper when it does not fit in the
How do I print 11x17 paper when it does not fit in the casset? … read more
Joseph Varner
Joseph Varner
Bachelors of Science
51 satisfied customers
I have set my WF-3640 printer, from first use, to print from
I have set my WF-3640 printer, from first use, to print from Cartridge 2 (8.5x11 regular paper). Yesterday, when I attempted to print something, the screen indicated that paper is out or jammed in Car… read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
503 satisfied customers
I put three envelopes in cassette 2 but XP 810 printer
I put three envelopes in cassette 2 but XP 810 printer indicates that I have no paper in cassette 2 and will not print. Please advise. … read more
Jay D
Jay D
Bachelor of Science
501 satisfied customers
Trying to print an envelope from cassette 1. Printer wants
Trying to print an envelope from cassette 1. Printer wants to print from 2. How can I select the cassette I want? WF-3640 … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,326 satisfied customers
I can print an envelope using the rear slot. I have changed
I can print an envelope using the rear slot. I have changed my printer settings to rear slot and #10 envelope It still prints from cassette 1 … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
I have an EPSOM WF 3540. It has two paper trays, but the
I have an EPSOM WF 3540. It has two paper trays, but the default tray is 1. I would like to use 1 for No. 10 envelopes and let 2 be the default for 8 1/2 by 11 paper. Can this be done? If so how.… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
Espon xp-620 will not print from the photo tray. Less than
When I select Print form Photo Tray, nothing happens--not even a warning. When I choose auto select, it prints from the plain paper tray.… read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
Is this a free service? how much? Epson WF 3640 all-in-one,
I don't know, it worked fine when i first bought it then the envelopes stopped printing, i had connectivity issues with wireless, then bought a cord and it prints paper but not envelopes now … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have just returned from printing an envelope on my Epson
I have just returned from printing an envelope on my Epson WF-3620 and trying to make a copy.. My printer says The paper source setting is invalid. How do I correct? … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
562 satisfied customers
Top paper tray will not go back into printer, Epson
Top paper tray will not go back into printer, Epson Workforce 845. A gray piece on the last side will not fold back into place preventing the tray from going in. … read more
Quiksilver07070
Quiksilver07070
Remote Technical Support
Associate Degree
68 satisfied customers
Canon MG7520 keeps saying there is no paper in Cassette 2.
canon MG7520 keeps saying there is no paper in Cassette 2. I have followed instructions in online manual to best of my ability… read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
I have bought an Epson Home Expression XP-625 all-in- one
I have bought an Epson Home Expression XP-625 all-in- one printer last June and so far have been unable t0 print envelopes - I always get the message that cassette 2 is empty. I have set the paper typ… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
My XP 800 will not print from cassette #1. I have #1 loaded
My XP 800 will not print from cassette #1. I have #1 loaded with envelopes, wishing to print address on them. I have tried to reset the setting to Cassette 1 and to 4x6 envelope but it keeps printing … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
I have a new Epson WF-3540 All-in-one and a Dell Computer with
I have a new Epson WF-3540 All-in-one and a Dell Computer with Windows 7. I can print single pages or multiple pages fine. But it refuses to print envelopes. I had them loaded in Cassette 1, as instru… read more
Mike Taylor
Mike Taylor
44 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x