Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

I have an HP Envy printer and when I try to scan to a

I have an HP...

I have an HP Envy printer and when I try to scan to a computer the message says It is no connected

Technician's Assistant: Is there an error code on your Envy when you try to scan?

When I select to scan to a computer it says no computer is listed. I am able to scan to a PDF and it comes up on my computer.

Technician's Assistant: When did you last update the printer driver software?

I haven't.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

That's it

Show More
Show Less
Ask Your Own Printers Question
Answered in 3 minutes by:
3/10/2018
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 6,630
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified

Hello!

Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

May I know the exact model number of your printer?

May I know the operating system you are using? Is it Windows 10?

How do you connect the printer to the computer? Using USB cable?

Can I access your computer remotely and check the issue?

Thank you.Customer/p>

Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 6,630
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified
Shefin and 87 other Printers Specialists are ready to help you
Ask your own question now
Customer reply replied 4 months ago
hp Envy 7640. Ian running Windows 10

Hi,

Hi,

Please click on the below link, it will open a new web page. Over there you will see I agree button. Click the button and you will get an option to Run or Save. Please click on Run and follow the instructions.

http://www.justanswer.com/remotedesktop/join.aspx?Session=ae0f633c-d470-4619-9a64-30e34abaef43

Thank you.

Customer/p>
Ask Your Own Printers Question
Customer reply replied 4 months ago
Can you send me the web site by email to***@******.***

Hi,

I have send it. Check your email.

Thank you.

Customer/p>
Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 6,630
6,630 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

6,630 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I have just installed an HP printer 5055. It is connected
I have just installed an HP printer 5055. It is connected wirelessly to my computer. I can print fine but the scan function does not seem to be avaliable … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I have an hd envy4520 and it says error when trying to
hey so I have an hd envy4520 and it says error when trying to print … read more
Sheri
Sheri
Bachelor\u0027s Degree
582 satisfied customers
Got a new router and all is good except my HP Envy 5660
Got a new router and all is good except my HP Envy 5660 won't print. It appears to be connected to network, but states off-line. … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
I have a new HP all-in-one computer (wireless) and a
I have a new HP all-in-one computer (wireless) and a wireless HP Envy 7640 printer (wireless) that I already had before I got the new computer. I cannot add the printer to the computer. It wants a WPS… read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
513 satisfied customers
How can I scan multiple pages into a single document file on
How can I scan multiple pages into a single document file on an HP Envy 4520? … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
460 satisfied customers
Purchased a new HP Envy Photo 7855 All-In-One Printer.
Purchased a new HP Envy Photo 7855 All-In-One Printer. Cannot get the scan feature to work properly. When in scan mode the document feeder will not operate. When placing a document on the scan surface… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
My printer is an HP Envy 4500 print-scan-copy-photo.
My printer is an HP Envy 4500 print-scan-copy-photo. Starting a few weeks ago, whenever I print a page (or pages) the printer stops printing after part of a page, tells me to wait while the ink dries,… read more
Sheri
Sheri
Bachelor\u0027s Degree
582 satisfied customers
I have an HP envy 5540 and I want it to scan to PDF. I
I have an HP envy 5540 and I want it to scan to PDF. I cannot figure out how to do that. Please help. … read more
Sudipto
Sudipto
Engineer
High School or GED
1,163 satisfied customers
Please note; I am an old fogie. Since 12/1/18. A windows 10
Don't understand the reason for the question. Are you a person, or a Virtual device?… read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
460 satisfied customers
My hp envy will not scan or copy but prints? Paul. Today
HI Pearl, my hp envy will not scan or copy but prints? Paul … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
I purchased an HP ENVY Photo 7155 printer but when I do a
I purchased an HP ENVY Photo 7155 printer but when I do a scan and get the scanned attachment in the email....the file is a .bin how to do I change that to view as a pdf or just a look at without it l… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Why won't my HP ENVY 5530 printer scan? HP says everything
Why won't my HP ENVY 5530 printer scan? HP says everything is in place. Comcast says the new password ***** ***** place. A message on the printer says "Make sure the printer software is loaded. The pr… read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
I connect an iPad to the 4500 envy printer? HP ENVY 4500,
Previously I was able to print from my iPad, but something happened recently and I cannot get it to print … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
I have a HP Envy 4520 printer. It has a scan function. I
I have a HP Envy 4520 printer. It has a scan function. I would like to be able to can multiple pages in to one file. I cannot see how I do this. Can you enlighten, please? … read more
Steve Fishman
Steve Fishman
BA
23 satisfied customers
Im older and bought hp envy 5660 today. i have it printing
im older and bought hp envy 5660 today. JA: Can you guesstimate how old your HP is? And just to clarify, what's the exact model? Customer: i have it printing but cant scan JA: How long has this been g… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
My printer gave no scan options and when I resolved it, I
My printer gave no scan options and when I resolved it, I can no longer scan without a screen prompt appearing. Previously I scanned from the device and it completed without anything on screen until i… read more
Sudipto
Sudipto
Engineer
High School or GED
1,163 satisfied customers
Trying to register my Canon PIXMA MG6821 wireless printer
Trying to register my Canon PIXMA MG6821 wireless printer with the Canon Inkjet/SELPHY printer app. But the app defaults to an HP ENVY series printer (which I don't have), and when I manually enter my… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I am trying to set up my publisher document (microsoft office
I am trying to set up my publisher document (microsoft office 2010) to print a booklet with my HP Envy 100-e D410 printer. I have also tried a pdf document. I cannot get either to print a double-sided… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x