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I REMOVED MY PRINTER AND AM TRYING TO REINSTALL. IT IS

Customer Question
I REMOVED MY PRINTER...

I REMOVED MY PRINTER AND AM TRYING TO REINSTALL. IT IS ASKING FOR A WPS PIN NUMBER. I DON'T KNOW IT

Technician's Assistant: What's the brand and model of your printer?

HP ENVY 4520 ALL-IN ONE PRINTER

Technician's Assistant: How long has this been going on with your printer?

JUST TODAY.

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

NOT SURE. IT HAS AUTOMATIC UPDATES

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

THANKS. THE REASON I UNISTALLED IT WAS THAT I AM HAVING TROUBLES WITH IT CONNECTING TO THE INTERNET SO THAT I WOULD UNINSTALL AND THEN REINSTALL.

Submitted: 5 months ago.Category: Printers
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Answered in 5 minutes by:
3/10/2018
Technician: Cody, Senior Systems Administrator replied 5 months ago
Cody
Cody, Senior Systems Administrator
Category: Printers
Satisfied Customers: 4,054
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Technician: Cody, Senior Systems Administrator replied 5 months ago

There should be other options listed on printer to connect with a psk or your wifi password ***** than using wps.

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Customer reply replied 5 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Remote Tech Support. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 5 months ago
Sorry a little pricey. What other way can we do this?
Technician: Cody, Senior Systems Administrator replied 5 months ago

go through HP menu options what are the options other than wps?

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Customer reply replied 5 months ago
Sorry, would rather not use remote control
Technician: Cody, Senior Systems Administrator replied 5 months ago

are you seeing my questions?

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Customer reply replied 5 months ago
Okay, not sure on hp menu
Technician: Cody, Senior Systems Administrator replied 5 months ago

click the menu what do you see?

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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