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Not working. Printer driver not installing. Failed three…

Not working. Printer...

Not working. Printer driver not installing. Failed three times

Technician's Assistant: What's the brand and model of your printer?

Mg3500 or mg 3520

Technician's Assistant: How long has this been going on with your printer?

Recently, Comcast service added update, printer stopped working. Tech advise me to contact Canon

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Not sure, can give you permission to come on board

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Not really, just need your help

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Customer reply replied 4 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 4 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 12 minutes by:
3/10/2018
arsufi2002
arsufi2002, Technician
Category: Printers
Satisfied Customers: 1,772
Experience: Experience in all major branded printers
Verified

Hi,

My name is ***** ***** of the expert in computer category. I am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected

Please find reply box below to post your response

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Are you having issue on Windows PC?

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Customer reply replied 4 months ago
can u come on board

Let me know you message me from windows pc?

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Customer reply replied 4 months ago
what??
Customer reply replied 4 months ago
just paid 39 for this?

I am trying to connect you. Let me know you have issue on Windows PC?

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Customer reply replied 4 months ago
please help me

Thank you for requesting secure remote session. We can speed up the process by having secure remote session.

Request you to download and run secure remote tool from below link

Click here to download file

Double click to run file after download

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Customer reply replied 4 months ago
are u coming on board

sir, i can connect your computer by establishing remote session. For that, i want you to download and secure remote tool on your computer from below link

Click here to download file

arsufi2002
arsufi2002, Technician
Category: Printers
Satisfied Customers: 1,772
Experience: Experience in all major branded printers
Verified
arsufi2002 and 87 other Printers Specialists are ready to help you
Ask your own question now
Customer reply replied 4 months ago
great, waiting

Hope your issue is resolved...

I would really appreciate if you leave a feedback for the service provided..

Also feel free to contact Just Answer for any future queries..

Thank You,

Fiyaz

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arsufi2002
arsufi2002
arsufi2002, Technician
Category: Printers
Satisfied Customers: 1,772
1,772 Satisfied Customers
Experience: Experience in all major branded printers

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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