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My printer tells me line when I k now everything is plugged…

Customer Question
My printer tells me...

My printer tells me I am Off line when I k now everything is plugged in. This has happened many times and then all of a sudden it starts working again.

Technician's Assistant: What's the brand and model of your printer?

Canon Pixma MX926

Technician's Assistant: How long has this been going on with your Pixma?

Several months

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

I don't know anything about updating

Submitted: 5 months ago.Category: Printers
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Answered in 4 minutes by:
3/10/2018
Technician: Md. Sadique, Engineer replied 5 months ago
Md. Sadique
Md. Sadique, Engineer
Category: Printers
Satisfied Customers: 3,661
Experience: Electronics engineer with 7+ years of experience in repairing office equipments & printers
Verified

Hello, and thank you for your question. I am reviewing it now and will reply again in a moment.

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Technician: Md. Sadique, Engineer replied 5 months ago

What is the operating system of your computer?

Windows/MAC OSX

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Customer reply replied 5 months ago
I am not too keen I giving control of my computer.
Customer reply replied 5 months ago
No thank you. I am closing down now. I Don't know why I had to pay $5 for this advice.
Technician: Md. Sadique, Engineer replied 5 months ago

You are seeing an automated ad by the site for a call or remote session. It is not sent by me. This is optional and may be ignored if you wish.

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Technician: Md. Sadique, Engineer replied 5 months ago

How is the printer connected to your computer?

wirelessly or via USB cable

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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