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My PIXMA mg 6460 has stopped printing black I have deep

Hello my name is...

Hello my name is ***** ***** PIXMA mg 6460 has stopped printing black I have deep cleaned heads twice and no change

Technician's Assistant: What kind of computer or device are you printing from?

Ipad

Technician's Assistant: How long has this been going on with your Pixma?

It was working last week with black only docs

Technician's Assistant: Happy to help. Want a weekly JustAnswer email to help with other issues? If so, what's your email address? And if you'd still like to talk to the Printer Expert, I'll connect you shortly.

Talk with expert would be goo thanks

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Have replace one of black ink today

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Answered in 1 minute by:
3/10/2018
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 31,396
Experience: Computer networking/repair. 12+ years experience.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Ask Your Own Printers Question

These symptoms point to either a clogged/contaminated print head, or a faulty print head (or the logic board that controls it).

It is normal for the black nozzles to fail first as they get the most use.

A few cleans are not enough. You can try again going into the setup/maintenance menu on the machine and running the “clean print head” function repeatedly, up to 5 times total, testing after each.

If it still doesn’t print any better, you’ll need to do a manual cleaning as a next step.

I have to caution you up front though that the manual cleaning process is messy and time consuming. It also has a low chance of success, if you see no improvement at all from the automated cleaning. It is most likely a hardware failure (bad head) which the cleaning can’t fix, as printheads are a wear item and do fail with time/use.

Realistically, it’s probably time for a new printer. As this is a 2015 model printer, it is well into if not past its 3 year service life, so this type of failure is not surprising. While it can be fixed, it is not worthwhile to do so. You would have to, at a minimum, replace the printhead, which costs about $85; if the logic board is bad you’re looking at $200-250. For $80-100 you can replace the entire machine with a brand new model, with current technology and a fresh warranty, which makes more sense than buying the new part for an older printer.

That said, it doesn’t hurt to try, if you wish. Let me know how the built in cleaning function works, and I’ll guide you through the manual steps next, or I can recommend replacement options if you prefer.

Best regards, ***** ***** for the news,

Nathan

Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 31,396
Experience: Computer networking/repair. 12+ years experience.
Verified
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Category: Printers
Satisfied Customers: 31,396
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