Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Paper won't feed properly, epson xp-410, just today, it

Customer Question
Paper won't feed properly ...

Paper won't feed properly

Technician's Assistant: What's the brand and model of your printer?

Epson xp-410

Technician's Assistant: How long has this been going on with your XP-410?

Just today

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

It prints normal size paper but it won't feed for the 5 by 7 paper which I have used many times in the past

Submitted: 5 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 9 hours by:
3/10/2018
Technician: Sheri, Expert replied 5 months ago
Sheri
Sheri, Expert
Category: Printers
Satisfied Customers: 854
Experience: Owner/Consultant at Computer Rescue, Inc.
Verified

Hi,

Thanks for using JustAnswer. I am happy to assist you with this issue. When you try using the 5x7 paper, do you get an error message or what happens?

Regards,

Sheri-Expert

Ask Your Own Printers Question
Technician: Sheri, Expert replied 5 months ago

Hi, I haven't heard back from you. I just wanted to follow up to see if everything is resolved and whether you still need assistance. Please reply and let me know.

Regards,

Sheri-Expert

Ask Your Own Printers Question
Customer reply replied 5 months ago
Hi,It tries to feed and then the printer say it's out of paper. When I try to do it again it feeds but it just goes through fast and the paper is blank
Technician: Sheri, Expert replied 5 months ago

Is the computer you are printing from a Mac or PC? If PC, what version of Windows?

Ask Your Own Printers Question
Customer reply replied 5 months ago
Mac
Technician: Sheri, Expert replied 5 months ago

Please click on the link below to go to the Epson webpage. Select your correct Mac Operating system from the dropdown. Then download and install the "Drivers and Utilities Combo Package". Once done, test. Please reply and let me know if that works for you or if you have any questions. Then we can go to the next step of updating the printer's firmware, if needed.

Link: https://epson.com/Support/Printers/All-In-Ones/XP-Series/Epson-XP-410/s/SPT_C11CC87201?review-filter=Mac+OS+X+10.7.x

Regards,

Sheri-Expert

Ask Your Own Printers Question
Technician: Sheri, Expert replied 5 months ago

Hi, I haven't heard back from you. I just wanted to follow up to see if everything is resolved and whether you still need assistance. Please reply and let me know.

Regards,

Sheri-Expert

Ask Your Own Printers Question
Customer reply replied 5 months ago
it's still not working
Technician: Richard, Technician replied 5 months ago
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,537
Experience: Printer and scanner problem resolver for over 15 years
Verified

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Richard Your Own Question
Richard
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,537
47,537 Satisfied Customers
Experience: Printer and scanner problem resolver for over 15 years

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,882 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I am having trouble printing on card stock. It prints fine
I am having trouble printing on card stock. It prints fine on plain paper but once I put the card in the printer thinks it is out of paper … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,882 satisfied customers
Epson xp-410 get instant message of paper jam when turn
Epson xp-410 get instant message of paper jam when turn off/on but there is no paper jammed in it … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
All my copies are coming out crooked like paper is slanted.
All my copies are coming out crooked like paper is slanted. margin at top of page os normal...1- 1/2" but by the bottom the margin is 1/16th". How do I adjust. Paper is in straight. … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
557 satisfied customers
My XP410 just started uneven paper feed leading quickly to a
my XP410 just started uneven paper feed leading quickly to a paper jam … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I am trying to print on Hahnemuhle 310 gsm inkjet paper and
Hi I am trying to print on Hahnemuhle 310 gsm inkjet paper and the paper won't go through. I have Epson XP 410 printer. Can you help? … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
557 satisfied customers
My Epson XP400 wont feed Epson Premium photo paper, Users
my Epson XP400 wont feed Epson Premium photo paper, Users Guide says it should ,,, … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,882 satisfied customers
The paper does not feed properly. It just feeds through the
Hello, the paper does not feed properly. It just feeds through the printer and does not print. … read more
Sudipto
Sudipto
Engineer
High School or GED
1,172 satisfied customers
I have an Epson XP-410 printer. My computer is operating
I have an Epson XP-410 printer. My computer is operating Windows 10+. How do I get my printer to print on 5x7 photo paper? … read more
Sudipto
Sudipto
Engineer
High School or GED
1,172 satisfied customers
I have an Epson XP-410 and for the last two days I have
I have an Epson XP-410 and for the last two days I have gotten "load paper" after I send a print job; there were 20-30 sheets of paper in the tray. I have reloaded the paper, checked settings, turned … read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
I am trying to print buisiness cards, how do I put these
I am trying to print buisiness cards, how do I put these sheets through the rear feeder on my Epson 830. I tried it the paper fed through blank, and a printed sheet came out of my regulalr front feede… read more
Jennifer French
Jennifer French
Owner
Computer Science
97 satisfied customers
Epson XP-410 suddenly says it is out of paper when it
Epson XP-410 suddenly says it is out of paper when it clearly is not. It begins to take a sheet into the feeder, pushes it three-quarters of the way through without printing, stops then tells me it is out of paper. It is not. Suggestion? … read more
Sudipto
Sudipto
Engineer
High School or GED
1,172 satisfied customers
Have an EPSON XP-410 Printer. How do I Undo Paper feed "LOck
Have an EPSON XP-410 Printer. How do I Undo Paper feed "LOck Up" too many pages pulled into printer via feed to lock up system.… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
My Epson Artisan 810 does not feed photo paper (bond paper
My Epson Artisan 810 does not feed photo paper (bond paper feeds ok). I have printed hundreds of photos over the past couple years but now it won't pull up photo paper of any size. Thanks, Don… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
I have a Epson Workforce 610 and it wont feed 5 1/2 X 8 1/2
I have a Epson Workforce 610 and it won't feed 5 1/2 X 8 1/2 invitation card stock. Is there any alternate way to feed in the stock?… read more
toughguy
toughguy
Master\u0027s Degree
210 satisfied customers
All my colour prints are tinged with a feint green tint.
All my colour prints are tinged with a feint green tint. I have installed a new printhead, performed deap cleaning and alighnment, and have tried new inks. Incidently I have another canon printer inst… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
Everytime I go to print something, the paper starts to go sideways
Everytime I go to print something, the paper starts to go sideways and then gets stuck in the printer. The paper goes to the left, what could be wrong?… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
Canon Pixma MP 830 - will not feed paper from lower cassete
Canon Pixma MP 830 - will not feed paper from lower cassete and top back feed tray on print requests. Message reads paper jam which I clear but happens again. Maint. roller clean does not help. Paper … read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
I have pixma MP 600. Paper jamed. Took it out. All clear
I have pixma MP 600. Paper jamed. Took it out. All clear front, back and under. Have flashing yellow lite and flashing green lite. Have disconnected and then reconnected power cord and computer connec… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x