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I have purchased (2 weeks ago) a Canon TS6120 print after I…

Customer Question
I have purchased (2...

I have purchased (2 weeks ago) a Canon TS6120 print after I had did all the install it worked great then some how when I go to print and print from ask cloud or templates. How do I get out of templates?

Technician's Assistant: What kind of computer or device are you printing from?

Six old HP

Technician's Assistant: How long has this been going on with your TS6120?

About a week and a half

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

I just updated all out of date drivers

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

That all that's driving me crazy

Submitted: 5 months ago.Category: Printers
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Answered in 8 hours by:
3/10/2018
Technician: Syseng, Engineer replied 5 months ago
Syseng
Syseng, Engineer
Category: Printers
Satisfied Customers: 7,938
Experience: Microsoft Certified with over 17 years experience in system integration and development
Verified

Hello,

My name is David.

Since the printer was just recently working, I recommend a power reset as

that will drain errors from memory and may resolve the issue. Unplug the

printer power cord and unplug all peripherals. Then leave the printer for

about 5 minutes to let all power drain. Then plug the printer power cord

into a wall socket (not a surge protector or power strip) and then plug the

printer back into all peripherals. Then power up the printer and test to see

if the issue is resolved.

Please let me know the result and if you need further assistance.

Thanks,

David.

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Syseng
Syseng
Syseng, Engineer
Category: Printers
Satisfied Customers: 7,938
7,938 Satisfied Customers
Experience: Microsoft Certified with over 17 years experience in system integration and development

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