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I have a Scanner Error message: Error Ox11. I've tried

Customer Question
I have a Scanner...

I have a Scanner Error message: Error Ox11. I've tried turning the power off and on again as recommended but the error persists.

Technician's Assistant: Is your printer displaying the error on all print jobs, even after you restart it?

I am only copying not printing

Technician's Assistant: When did you last update the printer driver software?

I have no idea.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Not that I know of.

Submitted: 6 months ago.Category: Printers
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Answered in 9 hours by:
3/10/2018
Technician: Syseng, Engineer replied 6 months ago
Syseng
Syseng, Engineer
Category: Printers
Satisfied Customers: 8,077
Experience: Microsoft Certified with over 17 years experience in system integration and development
Verified

Hello,

My name is David.

Since the printer was just recently working, I recommend a power reset as

that will drain errors from memory and may resolve the issue. Unplug the

printer power cord and unplug all peripherals. Then leave the printer for

about 5 minutes to let all power drain. Then plug the printer power cord

into a wall socket (not a surge protector or power strip) and then plug the

printer back into all peripherals. Then power up the printer and test to see

if the issue is resolved.

Please let me know the result and if you need further assistance.

Thanks,

David.

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Syseng
Syseng
Syseng, Engineer
Category: Printers
Satisfied Customers: 8,077
8,077 Satisfied Customers
Experience: Microsoft Certified with over 17 years experience in system integration and development

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