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It refuses to print but does not say why. Don't want to

Customer Question
It refuses to print...

It refuses to print but does not say why. Don't want to change ink if not necessary

Technician's Assistant: What's the model of your printer?

HP ENVY 4500

Technician's Assistant: Are you getting any error messages? Are you able to open the lid that covers the cartridges on your printer?

Yes I can open. It states Instant Ink Program Cannota print. Visit www.hpinstantink.com for info

Submitted: 6 months ago.Category: Printers
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Answered in 4 hours by:
3/10/2018
Technician: Russell H., Printer and Office Tech replied 6 months ago
Russell H.
Russell H., Printer and Office Tech
Category: Printers
Satisfied Customers: 13,145
Experience: 11+ yrs experience, inkjets & lasers, from huge to portable
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your printer question.

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Technician: Russell H., Printer and Office Tech replied 6 months ago

That message means you need more ink. Instant Ink, a program you signed up for, no doubt, if the message appears on your computer screen, is an HP program for supplying ink.

Check the Ink Levels in the Maintenance section of either your HP software for the printer, or in the Maintenance functions under the Setup or Settings menu on the printer itself. That will show whether changing ink is necessary, or will soon be necessary (Instant Ink gives a bit of early warning, I think, since ink does take some time to ship and arrive.)

If this answers your question, please rate my answer. A five-star rating would be appreciated!

If you need more info, or have any comments, use Reply To Expert to respond.

Thanks.

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Russell H., Printer and Office Tech
Category: Printers
Satisfied Customers: 13,145
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Experience: 11+ yrs experience, inkjets & lasers, from huge to portable

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