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Can not copy using ADF...says paper source is incorrect.

Customer Question
Can not copy using...

Can not copy using ADF...says paper source is incorrect

Technician's Assistant: What's the brand and model of your printer?

WF-2630

Technician's Assistant: How long has this been going on with your printer?

Today

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

I have a new computer and I can print from computer but can"t scan and print

Submitted: 5 months ago.Category: Printers
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Answered in 7 minutes by:
3/9/2018
Technician: Robert M., Consultant replied 5 months ago
Robert M.
Robert M., Consultant
Category: Printers
Satisfied Customers: 9,485
Experience: 30+ yrs. experience in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
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Hi, I'm Robert and I'll be helping you with your printer question. All I ask is that you please give me a 5 star rating when satisfied. thank you :)

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Technician: Robert M., Consultant replied 5 months ago

are you talking about making a copy from the printer?

you should be able to put the page face up in the adf unit

and click either the color or b/w button on the bottom right of the printer that say START

is that what you are doing when you get the error ?

what happens ifyou do it with the page on the glass ?

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Customer reply replied 5 months ago
I have printed from the printer in the past but now it says paper source is incorrect and I can’t correct it
Technician: Robert M., Consultant replied 5 months ago

i am confused.

what do you mean by printed? to me that means you have something on the computer and you tell it to print. I thought you could do that

copying is when you put a page in the printer and it prints a copy of that page.

which is giving you the problem?

or is it scanning something to be stored on the computer that is the issue ?

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