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I have two separate hp printers that quit printing. Both…

Customer Question
I have two separate...

I have two separate hp printers that quit printing. Both have messages about a paper jam and there is no paper jam.

Technician's Assistant: What HP model do you have?

Officejet 6812 and Officejet 6962

Technician's Assistant: How long has this been going on with your OfficeJet?

Started about 3 days ago

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

I'm on pc's in my home so never I guess

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Another message I would get is shutoff printer incorrectly when I did shut off with just the button.

Submitted: 4 months ago.Category: Printers
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Answered in 10 hours by:
3/10/2018
Technician: Md. Sadique, Engineer replied 4 months ago
Md. Sadique
Md. Sadique, Engineer
Category: Printers
Satisfied Customers: 3,660
Experience: Electronics engineer with 7+ years of experience in repairing office equipments & printers
Verified

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it took so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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